Join a growing MSP where your skills actually make an impact. We are a small but fast‑moving Managed Service Provider in East Sussex and are looking for an IT Support Engineer who wants more than just a ticket‑logging role. You’ll enjoy variety, solving real‑world problems, and working closely with clients, making a difference.
Responsibilities
- Provide IT support via phone, remote tools, and on‑site visits.
- Own and resolve helpdesk tickets in line with SLAs.
- Build strong client relationships through clear, professional communication.
- Set up users across Active Directory, Microsoft 365, and Entra.
- Deploy and configure hardware (imaging & Intune).
- Support and configure VoIP systems (training provided).
- Maintain accurate documentation of systems, changes, and tickets.
- Monitor backups, updates, and system health checks.
- Diagnose, repair, and upgrade devices in‑house.
- Support and lead IT projects when required.
- Work closely with the Operations Manager and wider team.
Qualifications
- At least 2 years’ experience in an IT Support role.
- Strong troubleshooting skills and a logical approach.
- A genuine passion for IT and delivering great service.
- Confident communicator with excellent customer skills.
- A team player who can also work independently.
Technical Experience
- Windows Server (AD, GPO, DNS, DHCP)
- Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
- Azure / Entra
- Windows & Mac OS
- Virtualisation
- VoIP systems
Location & Travel
This is an office‑based role in Seaford, with regular travel to client sites. Candidates must live within a commutable distance to the office.
Benefits
- Annual salary increases (minimum £1,000 per year).
- Regular pay reviews.
- Pension scheme.
- Death in service cover.
- Birthday off.
- Free drinks in the office.
- Well‑being support (including counselling sessions).
- Annual eye tests.
- Smart casual dress + branded clothing.
- Free parking.
- Team events and socials.
Additional Requirements
A clear DBS check will be required before starting.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “TC IT Services”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__436987961__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=464” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Seaford” } } }Join a growing MSP where your skills actually make an impact. We are a small but fast‑moving Managed Service Provider in East Sussex and are looking for an IT Support Engineer who wants more than just a ticket‑logging role. You’ll enjoy variety, solving real‑world problems, and working closely with clients, making a difference.
Responsibilities
- Provide IT support via phone, remote tools, and on‑site visits.
- Own and resolve helpdesk tickets in line with SLAs.
- Build strong client relationships through clear, professional communication.
- Set up users across Active Directory, Microsoft 365, and Entra.
- Deploy and configure hardware (imaging & Intune).
- Support and configure VoIP systems (training provided).
- Maintain accurate documentation of systems, changes, and tickets.
- Monitor backups, updates, and system health checks.
- Diagnose, repair, and upgrade devices in‑house.
- Support and lead IT projects when required.
- Work closely with the Operations Manager and wider team.
Qualifications
- At least 2 years’ experience in an IT Support role.
- Strong troubleshooting skills and a logical approach.
- A genuine passion for IT and delivering great service.
- Confident communicator with excellent customer skills.
- A team player who can also work independently.
Technical Experience
- Windows Server (AD, GPO, DNS, DHCP)
- Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
- Azure / Entra
- Windows & Mac OS
- Virtualisation
- VoIP systems
Location & Travel
This is an office‑based role in Seaford, with regular travel to client sites. Candidates must live within a commutable distance to the office.
Benefits
- Annual salary increases (minimum £1,000 per year).
- Regular pay reviews.
- Pension scheme.
- Death in service cover.
- Birthday off.
- Free drinks in the office.
- Well‑being support (including counselling sessions).
- Annual eye tests.
- Smart casual dress + branded clothing.
- Free parking.
- Team events and socials.
Additional Requirements
A clear DBS check will be required before starting.
#J-18808-Ljbffr…