We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six‑month fixed‑term contract. The role is focused on delivering administrative services to the department's back‑office function and supporting its operational delivery.
Key Responsibilities
- Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
- Raise and prepare Work Orders containing accurate information for technicians to visit customers' properties.
- Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
- Ensure all Work Orders are prepared in a timely and accurate manner.
- Log all written and telephone contacts correctly and in a timely manner on the CRM system.
- Demonstrate and promote collaborative working.
- Demonstrate and promote PW Company Values and behaviours.
- Work collectively and respectfully as a team with colleagues in the department.
- Meet required and agreed performance objectives.
- Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
- Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
- Methodical and organised.
- Reliable and hardworking.
- Able to work under pressure within a busy office environment.
- Capable of multitasking whilst retaining attention to detail.
- Adapt communication style according to customers' needs.
- Ability to learn new skills.
- Excellent time management.
- Confident and strong communicator.
- Expected to work well within a team and individually as and when required.
- Ability to understand and assess numerical and statistical information.
- Sound knowledge of all Business IT systems.
- Disability Confident employer will generally offer an interview to applicants who declare they have a disability and meet the minimum criteria for the job.
Flexibility and Working Hours
As this role supports a 24‑hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function. The company is happy to consider flexible working arrangements.
Benefits
- 25 days of annual leave plus bank holidays.
- Generous pension scheme, with up to 15% contribution from the employer.
- Non‑contractual bonus of up to 6% of basic salary, linked to company performance.
- Enhanced maternity, paternity and adoption leave and pay.
- All‑expenses covered summer and winter social events.
- Life assurance scheme providing a 4x salary lump sum benefit in case of the unexpected.
- Confidential mental health and wellbeing support 24/7 via Employee Assistance Programme; physical health support via Virtual GP service (8 am–10 pm, 7 days a week) and HealthHero app.
- Exclusive discounts at thousands of retailers and additional perks such as Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and more.
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Network Administration Advisor to join our Network department on a six‑month fixed‑term contract. The role is focused on delivering administrative services to the department’s back‑office function and supporting its operational delivery.
Key Responsibilities
- Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
- Raise and prepare Work Orders containing accurate information for technicians to visit customers’ properties.
- Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
- Ensure all Work Orders are prepared in a timely and accurate manner.
- Log all written and telephone contacts correctly and in a timely manner on the CRM system.
- Demonstrate and promote collaborative working.
- Demonstrate and promote PW Company Values and behaviours.
- Work collectively and respectfully as a team with colleagues in the department.
- Meet required and agreed performance objectives.
- Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
- Understand and comply with GDPR and all policies and procedures relating to Health and Safety.
- Methodical and organised.
- Reliable and hardworking.
- Able to work under pressure within a busy office environment.
- Capable of multitasking whilst retaining attention to detail.
- Adapt communication style according to customers’ needs.
- Ability to learn new skills.
- Excellent time management.
- Confident and strong communicator.
- Expected to work well within a team and individually as and when required.
- Ability to understand and assess numerical and statistical information.
- Sound knowledge of all Business IT systems.
- Disability Confident employer will generally offer an interview to applicants who declare they have a disability and meet the minimum criteria for the job.
Flexibility and Working Hours
As this role supports a 24‑hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function. The company is happy to consider flexible working arrangements.
Benefits
- 25 days of annual leave plus bank holidays.
- Generous pension scheme, with up to 15% contribution from the employer.
- Non‑contractual bonus of up to 6% of basic salary, linked to company performance.
- Enhanced maternity, paternity and adoption leave and pay.
- All‑expenses covered summer and winter social events.
- Life assurance scheme providing a 4x salary lump sum benefit in case of the unexpected.
- Confidential mental health and wellbeing support 24/7 via Employee Assistance Programme; physical health support via Virtual GP service (8 am–10 pm, 7 days a week) and HealthHero app.
- Exclusive discounts at thousands of retailers and additional perks such as Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan and more.
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