About The Opportunity
Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting‑edge technologies. Working directly with developers from our customers, our engineers help with massive scaling, get‑started guidance, ticket‑based assistance, troubleshooting and issue resolution, and escalation to Engineering when necessary. They give customers confidence that their needs are represented and addressed, enabling many large customers to power their public websites, mobile apps, and other mission‑critical parts of their business.
What to Expect
- Join a spirited, global group that keeps things light‑hearted while solving difficult customer situations and creating new internal processes.
- Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”.
- We practice empathy and the art of anticipating customer needs.
What Do You Need to Be Successful?
- Minimum 2 years of experience in support and/or customer‑facing processes, using ticketing systems, in‑app chat, shift handover, on‑call coverage, SLAs, escalation processes, and incident response.
- Experience working with APIs and API‑based SaaS integrations.
- Software development exposure or troubleshooting experience in one or more supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective‑C, or Swift).
- A good understanding of how web applications and mobile apps are built and operate.
- Confidence with common UNIX‑like command line tools.
- A track record of getting things done in collaborative and individually responsible environments.
- Ability to read server logs, aggregate, and analyze data.
- Understanding of Agile processes or experience working in an Agile/Scrum environment.
- Strong problem‑solving skills.
- Ability to clearly explain concepts and produce example code that complements the explanation.
- Customer‑centered, high level of empathy, and cross‑team collaboration mindset.
- Results‑oriented and team focused.
- Experience working with global teams, open to cultural and thought diversity.
- Excellent English communication skills, both verbal and written.
What’s in It for You?
- Join an ambitious tech company reshaping the way people build digital experiences.
- Full‑time employees receive stock options, giving you a stake in the company’s success.
- Benefits for fertility and family building, including a lifetime reimbursable wallet.
- We value work‑life balance and personal time, with generous paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days.
- Time off to care for your growing family.
- Your personal annual education budget can be used to improve your skills.
- Enjoy a full range of virtual and in‑person events, workshops, guest speakers, and team activities supporting learning and networking beyond the usual work duties.
- An annual wellbeing stipend to support physical, financial, or emotional health.
- Monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees.
Who Are We?
Contentful is a leading digital experience platform that helps modern businesses deliver engaging, personalized content at scale. We blend composability with native AI capabilities to enable dynamic personalization, automated content delivery, and real‑time experimentation for more than 4,200 organizations worldwide. Over 700 people from more than 70 nations contribute to Contentful from hubs in Berlin, Denver, San Francisco, London, New York, and across the globe.
Equal Opportunity Employer
All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical or mental disability, or length of time unemployed. If you require reasonable accommodations at any point during the application or interview process, please let your recruiter know.
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