Service Assurance Manager

IT Service Assurance Manager

We’re looking for an IT Service Assurance Manager to join our Technology team. This is a key operational leadership role responsible for driving service quality, continuity, transition of service and continuous improvement across IT Service Operations.

Location: Hybrid working from our Bradford office

Job Type: Permanent | full-time, 37.5 hours per week

Salary: £60,000

Responsibilities

• Lead quality measures, service improvement and reporting across Major Incident and Problem Management practices
• Drive service level performance, reporting and continuous improvement activities
• Play a key role in the development and assurance of Service Transition and Service Continuity practices
• Lead and develop a small Service Operations Analysts team
• Work closely with technical teams, suppliers and business stakeholders to improve service quality and resilience
• Provide clear operational reporting and service insights to senior stakeholders

Qualifications

• Experience leading IT service operations and delivery teams within a large organisation
• Experience within IT Service Management functions
• Strong understanding of Incident, Problem, Transition/Acceptance and Continuity practices
• Detailed knowledge of ITIL-aligned service management frameworks
• Experience working with ITSM/ESM platforms such as ServiceNow
• Excellent communication, stakeholder management and problem‑solving skills
• A good team leader with a solid track record of coaching and development of others

Desirable

• ITIL certifications (V3 & V4 Standards)
• Detailed experience across Service Transition and Operational Acceptance/Readiness processes
• Experience of working into and across organisational risk governance, BIA, Business Continuity practices
• Working knowledge of Business change practices, change delivery and project governance
• Leadership or management qualifications

Anchor is proud to be an equal‑opportunity employer.

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