Soft Services Manager

We’re looking for a Soft Services Supervisor/Manager who will oversee the day-to‑day delivery of cleaning & guest services through a team of cleaners & receptionists, as well as the supervision of subcontractors for sanitary services, pest control and landscaping, at 3 of our client sites on the London Fire Brigade contract.

Type: FTC until March 2027, with potential to become permanent

Hours: 40 hours per week

Location: 169 Union Street, London Bridge, SE1 0LL

Key Responsibilities

• Plan, organise and control site operations within agreed budgets and timescales.
• Develop and maintain excellent client relationships with your points of contact.
• Manage, support, and develop your staff to maintain contract standards.
• Control labour and materials expenditure and ensure deliveries within agreed budget limits.
• Recruit, train and develop and manage performance of the site-based cleaning & guest services teams
• Manage the mobilisation of any new service lines, delegating tasks as appropriate and communicating with all relevant internal departments.
• Carry out frequent quality checks, both random and pre-planned, to ensure service delivery is being met, escalating any issues to the Building Manager.
• Ensure health and safety of all employees and where appropriate the client and/or public.
• Ensure that site documentation and compliance is maintained and correct.
• Ensure all administration is undertaken to provide the company and the client with the information they require to given deadlines.
• Ensure activities integrate with organisational requirements for quality management, health & safety, legal requirements, environmental policies, and duty of care.
• Ensuring stock counts are completed for your sites, in order to send updates to finance by the end of each month
• Ensuring the audit tracker across the estate is managed and maintained on a weekly basis
• Placing orders for uniform, stock, consumables etc for your sites, ensuring goods are received

What we’re looking for:

• Demonstrable track record of operational management or senior supervisory level in soft services/cleaning/fm (essential)
• Good communication skills, both internally and externally.
• Strong team working ethic and flexibility, with the ability to manage resources and cope under pressure.
• Good business development skills & good level and understanding of financial acumen
• Health & Safety awareness/training
• IT literate – basic to moderate understanding

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