London
Vacancy listed 18/05/2026
Reporting To: Internal Comms Manager
Salary Range: Up to £37,667
Contract Type: 6 Month Fixed Term Contract
Location: Hybrid, London
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Purpose of the Job
Deliver excellent supporter services function to support growth in public fundraising. Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.
Duties and Responsibilities
- Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
- Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
- Work with the Finance team to deliver processes to support donor refunds and cancellations.
- Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
- Further duties as and when required by the fundraising operations team and wider directorate.
- Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
- Coordinate and implement training on the use of the 8×8 telephony system for Fundraising and Marketing teams.
- Record all interactions accurately and clearly in Salesforce within agreed SLAs.
Person Specification
- Experience of working in a fundraising supporter or customer services environment.
- Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Excellent phone manner, including ability to cope with challenging conversations.
- Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing.
- Good problem-solving skills.
- Organised and methodical approach to work.
- Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
- Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
- Knowledge of Salesforce and/or Microsoft Dynamics.
- Ability work under pressure and meet deadlines.
- Good numeracy skills with excellent analytical skills to interrogate data.
Equity Diversity Inclusion & Belonging
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Benefits
- 28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service.
- Enhanced maternity and paternity leave.
- Birthday day off.
- Access to discounts for a wide range of everyday spend.
- Training and development opportunities.
- Employee assistance programme including 24‑hour GP helpline.
- Cycle to Work Scheme.
- Opportunity for free meals whilst working at our depots.
- After‑work activities such as Felix’s softball team, running club and cycling club.
London
Vacancy listed 18/05/2026
Reporting To: Internal Comms Manager
Salary Range: Up to £37,667
Contract Type: 6 Month Fixed Term Contract
Location: Hybrid, London
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday.
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Purpose of the Job
Deliver excellent supporter services function to support growth in public fundraising. Ensure excellence in supporter experience and care. Support the efficient and compliant delivery and financial reconciliation of our fundraising campaigns and activities. Work across the Fundraising, Finance, Info Centre, and Marketing teams.
Duties and Responsibilities
- Manage supporter complaints processes, acting as first point of resolution, ensuring complaints are actioned and responded to in line with FareShare complaints policy.
- Support the Supporter Services and Compliance Manager to develop and deliver management information related to supporter complaints.
- Work with the Finance team to deliver processes to support donor refunds and cancellations.
- Support the Supporter Services and Compliance Manager to manage relationships with external fulfilment houses, payment providers (Stripe, GoCardless), and fundraising platforms (Enthuse, Just Giving, CAF, CAF America) on behalf of FareShare to ensure compliance and optimal supporter experience.
- Further duties as and when required by the fundraising operations team and wider directorate.
- Deliver an outstanding level of customer service, keeping within agreed SLAs and KPIs.
- Coordinate and implement training on the use of the 8×8 telephony system for Fundraising and Marketing teams.
- Record all interactions accurately and clearly in Salesforce within agreed SLAs.
Person Specification
- Experience of working in a fundraising supporter or customer services environment.
- Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Excellent phone manner, including ability to cope with challenging conversations.
- Understanding of financial reconciliation processes and the role of a CRM in effectively managing income processing.
- Good problem-solving skills.
- Organised and methodical approach to work.
- Good knowledge of Microsoft Excel, Word, Outlook, and PowerPoint.
- Knowledge of the fundraising regulatory environment, including the Fundraising Regulator Code of Practice, HRMC Gift Aid regulations, GDPR and PECR.
- Knowledge of Salesforce and/or Microsoft Dynamics.
- Ability work under pressure and meet deadlines.
- Good numeracy skills with excellent analytical skills to interrogate data.
Equity Diversity Inclusion & Belonging
At FareShare, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Benefits
- 28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service.
- Enhanced maternity and paternity leave.
- Birthday day off.
- Access to discounts for a wide range of everyday spend.
- Training and development opportunities.
- Employee assistance programme including 24‑hour GP helpline.
- Cycle to Work Scheme.
- Opportunity for free meals whilst working at our depots.
- After‑work activities such as Felix’s softball team, running club and cycling club.
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