Facilities Management Account Manager – Banking Hubs Contract
Shape the Future of Financial Services Facilities Management
Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract—a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader for this critical contract, you’ll be the driving force behind seamless facilities services that enable banking operations to thrive. You’ll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You’ll Do
- Lead Strategic Client Partnerships – Be the single point of contact your clients rely on. Cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives.
- Drive Operational Excellence – Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. Ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
- Build and Develop Your Team – Lead, mentor, and grow a high-performing facilities team. Recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning.
- Manage Financial Performance – Take ownership of contract budgets, cost centres, and financial reporting. Prepare monthly reports, manage variances strategically, identify opportunities for cost optimisation, handle purchase orders, invoice approvals, and ensure accurate cost allocation across the portfolio.
- Ensure Compliance and Mitigate Risk – Navigate banking industry regulations, health and safety requirements, and corporate policies. Lead risk assessments, audit preparations, and compliance reporting while maintaining documentation and clearances.
- Innovate and Improve – Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning.
What You’ll Bring
- Experience: minimum of 5 years in a similar management position, technical qualification, and extensive understanding of building systems (HVAC, electrical, plumbing, fire safety, security, BMS).
- Skills: relationship building with C-level stakeholders, financial acumen with budget and P&L responsibility, project management across multiple service streams, solid technical knowledge of building systems and facilities technologies, understanding of banking operations and regulatory landscapes.
- Leadership: inspiring people leader who builds, develops, and motivates teams.
Why This Role?
This is more than facilities management—it’s strategic partnership at the highest level. Lead a high-profile contract within the financial services sector, develop deep expertise in complex multi-site operations, and become an indispensable advisor to a prestigious banking client. Shape and grow a talented team while advancing your own leadership capabilities.
Ready to elevate your career while delivering exceptional results in a dynamic, regulated environment? We want to hear from you.
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