Area Tenancy Manager
Rate of pay: £22.41 PAYE or £29.51 UmbrellaFull time – Temporary until mid-August 2026 with possible extensionLocation: Wembley, HA9Job Type: Hybrid (initially office-based until trained, then 3 days a week from home)
We are seeking an Area Tenancy Manager to oversee the day-to-day management of a defined patch of council housing. This role is crucial in ensuring that tenancies are well managed, communities are safe, and housing services are delivered effectively. The successful candidate will provide a visible, accessible housing management service, supporting residents, protecting housing assets, and ensuring compliance with tenancy agreements and housing legislation.
Day-to-day of the role
- Manage the full tenancy lifecycle, including sign-ups, changes in circumstances, succession, and end of tenancy.
- Ensure tenants comply with their tenancy conditions and investigate breaches, taking appropriate enforcement action where required.
- Maximise rental income and proactively manage and reduce rent arrears through early intervention and payment plans.
- Investigate reports of anti-social behaviour (ASB) and nuisance, taking action in line with policy.
- Maintain oversight of estate conditions and work with services and contractors to ensure standards are met.
- Engage with residents, community groups, and stakeholders to improve neighbourhoods.
- Identify vulnerable residents and make appropriate referrals to support services.
- Prepare cases for legal action where necessary and ensure all actions comply with housing law and council policy.
Required Skills & Qualifications
- Experience in a similar role within local authority or housing association settings.
- Strong understanding of housing legislation and tenancy agreements.
- Proven ability to manage both low-level ASB and complex tenancy cases.
- Excellent organisational and communication skills.
- Proficiency in IT systems relevant to housing management.
- Ability to work independently and as part of a team.
- Knowledge of welfare benefits and financial inclusion strategies to support tenants.
To apply for the Area Tenancy Manager position, please submit your CV detailing your relevant experience.
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