The Opportunity
We’re looking for a confident, driven and customer-focusedMembership Renewals & Sales Executiveto join the Sales & Renewals Team within our Commercial Department atNAPIT.
This is a key role within a well-established and growing organisation, responsible for maintaining and expanding our membership base of over 20,000 members.
You’ll be speaking to existing members — handling inbound renewal enquiries and proactively contacting members to renew their membership while identifying opportunities to upsell and cross-sell additional products and services.
If you enjoy being on the front line of a successful business, building relationships, and having control over your earning potential through uncapped commission — this role could be for you.
What You’ll Be Doing
- Answering inbound membership renewal calls
- Proactively contacting existing members to renew memberships
- Identifying and maximising upselling and cross‑selling opportunities
- Processing telephone sales transactions in line with GDPR and FSA policies
- Working towards personal and team sales targets & KPIs
- Logging activity and performance on internal systems and CRM
- Responding to customer emails professionally and promptly
- Processing renewals and completing associated administration
- Adapting to new products, initiatives and campaigns as required
What We’re Looking For
- Confident, professional and articulate communicator
- Target‑driven with experience working towards KPIs
- Proficient in CRM systems, Microsoft Office (Word, Excel, PowerPoint) and Outlook
- Self‑motivated with excellent time management
- Strong organisational skills and attention to detail
- Commercially aware with the ability to identify opportunities
- Ability to prioritise workload and meet deadlinesComfortable working under pressure
- Strong relationship‑building skills
- Ability to analyse and interpret information
- Electrical industry knowledge or experience
What You’ll Get
- Uncapped commission
- 33 days holiday (inclusive of bank holidays)
- Westfield healthcare
- Paid annual summer & winter company events
- Stable Monday–Friday working pattern (9:00am–5:00pm)
Phenna Group is an Equal Opportunities Employer
How To Apply
Click the ‘Apply Now’ button below and submit your CV.
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