{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Customer Success Manager UK”, “description”: “
Senior Customer Success Manager
South Wales
£40,000 – £50,000 DOE
Hybrid / Flexible Working – Home based
Responsibilities
- Manage the customer journey from onboarding through to renewal, ensuring smooth handovers, clear communication, and a consistently high‑quality experience.
- Deliver effective Customer Success experiences that enable customers to adopt the company’s products, realise value, and achieve positive outcomes.
- Continuously improve the customer journey, establishing clear processes, effective handovers, and appropriate engagement at every stage.
- Own the delivery of customer contracts across both single‑ and multi‑product agreements, including individual school and strategic customer relationships.
- Monitor commitments, timelines, and deliverables to ensure customers receive maximum value while building strong, trusted relationships that support retention and long‑term engagement.
- Lead regular customer check‑ins and reviews, including operational and strategic business reviews where appropriate.
- Drive customer engagement through proactive communication, structured touchpoints, and targeted support.
- Build meaningful relationships with users and stakeholders to support ongoing product adoption and long‑term success, identifying and addressing risks early.
- Support retention and renewal objectives by scaling Customer Success models and using customer insight and data.
- Monitor and analyse customer engagement, usage, and Success indicators to identify trends, risks, and opportunities.
- Use customer feedback and data to improve Customer Success approaches, resources, systems, and workflows across products and markets.
- Collaborate with Product, Sales, Marketing, and Customer Success teams to ensure customer insight informs product development, engagement strategies, and operational planning.
- Support the development of scalable success initiatives, including self‑serve resources, automated journeys, and onboarding materials.
Requirements
- Significant experience in Customer Success, preferably within an education technology context.
- Demonstrated ability to manage customer relationships and contracts across the lifecycle.
- Experience with large local authority contracts is an advantage.
- Full UK driving licence and willingness to travel frequently across Wales and England; occasional travel to Bristol and Scotland required.
- Strong communication, analytical, and stakeholder‑management skills.
Company: Pertemps Glasgow Perms
Location: Cardiff
Job Description:
Senior Customer Success Manager
South Wales
£40,000 – £50,000 DOE
Hybrid / Flexible Working – Home based
Responsibilities
- Manage the customer journey from onboarding through to renewal, ensuring smooth handovers, clear communication, and a consistently high‑quality experience.
- Deliver effective Customer Success experiences that enable customers to adopt the company’s products, realise value, and achieve positive outcomes.
- Continuously improve the customer journey, establishing clear processes, effective handovers, and appropriate engagement at every stage.
- Own the delivery of customer contracts across both single‑ and multi‑product agreements, including individual school and strategic customer relationships.
- Monitor commitments, timelines, and deliverables to ensure customers receive maximum value while building strong, trusted relationships that support retention and long‑term engagement.
- Lead regular customer check‑ins and reviews, including operational and strategic business reviews where appropriate.
- Drive customer engagement through proactive communication, structured touchpoints, and targeted support.
- Build meaningful relationships with users and stakeholders to support ongoing product adoption and long‑term success, identifying and addressing risks early.
- Support retention and renewal objectives by scaling Customer Success models and using customer insight and data.
- Monitor and analyse customer engagement, usage, and Success indicators to identify trends, risks, and opportunities.
- Use customer feedback and data to improve Customer Success approaches, resources, systems, and workflows across products and markets.
- Collaborate with Product, Sales, Marketing, and Customer Success teams to ensure customer insight informs product development, engagement strategies, and operational planning.
- Support the development of scalable success initiatives, including self‑serve resources, automated journeys, and onboarding materials.
Requirements
- Significant experience in Customer Success, preferably within an education technology context.
- Demonstrated ability to manage customer relationships and contracts across the lifecycle.
- Experience with large local authority contracts is an advantage.
- Full UK driving licence and willingness to travel frequently across Wales and England; occasional travel to Bristol and Scotland required.
- Strong communication, analytical, and stakeholder‑management skills.
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Posted: May 20th, 2026