The Customer Success Manager (CSM) is part of the Customer Success team and serves as the frontline advocate and strategic partner for enterprise customers in the UKI region, ensuring customers achieve their goals while contributing to the company’s growth through renewals and expansion opportunities.
What You’ll Be Doing
- Become the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
- Develop customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
- Establish trust-based relationships with your customers throughout their journeys with Camunda and maximize the value from their investment
- Act as a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
- Work closely with the Sales team on opportunities to grow your customers; develop the opportunities and leverage relationships and value measured as a trusted advisor
- Collaborate with Consulting, Support and Engineering teams through proactive engagement on product and support-related issues
- Collaborate with Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references
What You Bring
- Ability and/or willingness to use our product
- 5+ years of experience in Customer Success, Consulting, Strategic Account Management, or a similar role in enterprise software
- Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies
- Strong commercial acumen and a track record of influencing buying decisions and account growth
- Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives
- Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills
- Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments
- Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies
- Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations
- Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices
- Fluency in English
Nice-to-haves
- Prior experience in the process automation, BPM, or consulting space is a plus
- Prior experience with maturity assessments and strategic advisory in a customer-facing role
- Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure
- Experience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes
Compensation
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
- United States: $143,400.00 to $231,200.00
- United Kingdom: £90,000.00 to £148,100.00
- Singapore: S$178,100.00 to S$267,100.00
Equity: We also offer equity (where applicable) through the Virtual Stock Option Plan (VSOP).
Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.
- Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it
- In Person Connection: We invest in meaningful face time through Annual Kickoffs, team offsites, and contact budgets, including contributing to meetups while travelling, and local gatherings with fellow employees
- Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027
- Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant
- Professional Growth: Up to €1,000 per year for self-driven learning: courses, certifications, books, you decide
All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!
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