About Us
Since 2014, Trip.com ’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world.
With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
Trip.com is seeking a Culture Specialist to help build and maintain a positive, inclusive, and high‑performing workplace culture within its Edinburgh Customer Service Centre. Acting as a cultural ambassador, the role focuses on bringing global company values to life through local initiatives that drive employee engagement, recognition, and wellbeing, ensuring employees feel supported, valued, and motivated to grow.
Duties
- Promote & embed Trip.com’s company values into daily culture & team behaviours
- Plan and deliver employee engagement activities, cultural events, and recognition programmes
- Partner with leaders to align culture initiatives with operational goals
- Gather & analyse employee feedback through surveys, forums, and conversations
- Lead recognition initiatives celebrating individual and team achievements
- Create and distribute engaging internal communications to keep employees informed and connected
- Collaborate with operational teams to support shared goals & employee initiatives
- Coordinate with Global Culture & HR to ensure alignment with global initiatives
- Track key metrics related to employee engagement, satisfaction, and retention
- Prepare regular reports & insights for leadership on the impact of culture and engagement initiatives
Skills & Experience
- Minimum of 1–2 years experience in a similar role (Culture Specialist, Employee Engagement Coordinator, Internal Communications Specialist, or HR Generalist with a focus on culture) within a fast‑paced, preferably international, environment.
- Familiarity with best practices in employee engagement & culture building
- Strong ability to manage multiple projects, priorities, and events simultaneously
- Excellent communication skills with engaging content creation abilities
- Experience in internal communications is desirable
- Confident analysing feedback and engagement data to support decision‑making
- Creative and proactive mindset focused on impactful employee experiences
- Advanced Microsoft Office and Canva skills essential
- Fluent English required – Additional European language skills are advantageous
- Qualification or Degree in Human Resources, Communications, or Business Administration is desirable
Benefits
- Wellness: Health cashback plan, EAP, and access to fitness facilities.
- Travel Perks: Annual Trip Coins ($600 USD) to explore the world.
- Financial Security: Life insurance (4x annual salary).
- Family Support: Enhanced maternity, paternity, and adoption policies.
- Continuous learning opportunities and genuine career development paths.
- A truly global and multicultural team where everyone feels valued and has the opportunity to make an impact.
- Regular team events, social activities, and a culture that celebrates success.
About Us
Since 2014, Trip.com ’s Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world.
With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price.
The Role
Trip.com is seeking a Culture Specialist to help build and maintain a positive, inclusive, and high‑performing workplace culture within its Edinburgh Customer Service Centre. Acting as a cultural ambassador, the role focuses on bringing global company values to life through local initiatives that drive employee engagement, recognition, and wellbeing, ensuring employees feel supported, valued, and motivated to grow.
Duties
- Promote & embed Trip.com’s company values into daily culture & team behaviours
- Plan and deliver employee engagement activities, cultural events, and recognition programmes
- Partner with leaders to align culture initiatives with operational goals
- Gather & analyse employee feedback through surveys, forums, and conversations
- Lead recognition initiatives celebrating individual and team achievements
- Create and distribute engaging internal communications to keep employees informed and connected
- Collaborate with operational teams to support shared goals & employee initiatives
- Coordinate with Global Culture & HR to ensure alignment with global initiatives
- Track key metrics related to employee engagement, satisfaction, and retention
- Prepare regular reports & insights for leadership on the impact of culture and engagement initiatives
Skills & Experience
- Minimum of 1–2 years experience in a similar role (Culture Specialist, Employee Engagement Coordinator, Internal Communications Specialist, or HR Generalist with a focus on culture) within a fast‑paced, preferably international, environment.
- Familiarity with best practices in employee engagement & culture building
- Strong ability to manage multiple projects, priorities, and events simultaneously
- Excellent communication skills with engaging content creation abilities
- Experience in internal communications is desirable
- Confident analysing feedback and engagement data to support decision‑making
- Creative and proactive mindset focused on impactful employee experiences
- Advanced Microsoft Office and Canva skills essential
- Fluent English required – Additional European language skills are advantageous
- Qualification or Degree in Human Resources, Communications, or Business Administration is desirable
Benefits
- Wellness: Health cashback plan, EAP, and access to fitness facilities.
- Travel Perks: Annual Trip Coins ($600 USD) to explore the world.
- Financial Security: Life insurance (4x annual salary).
- Family Support: Enhanced maternity, paternity, and adoption policies.
- Continuous learning opportunities and genuine career development paths.
- A truly global and multicultural team where everyone feels valued and has the opportunity to make an impact.
- Regular team events, social activities, and a culture that celebrates success.
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