{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “B&Q TradePoint Customer Advisor Apprentice”, “description”: “
B&Q TradePoint Customer Advisor Apprentice
Job Details
- Posting date: 14 May 2026
- Salary: £238.3 per week
- Hours: Full time
- Closing date: 13 June 2026
- Location: DN4 8DG
- Remote working: On-site only
- Company: Lifetime Training
- Job type: Apprenticeship
- Job reference: VA/247266-37853
Summary
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Responsibilities
- Understanding our traders
- Identify the key difference between trade and retail customers and engage with them accordingly
- Take ownership of my TradePoint members, understand their needs, and always do the best for them
- Through conversation and ownership, I understand their business needs
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
- Marketing consent
- Clearly understand the benefits for my TradePoint members to give marketing consent
- Confidence in explaining the benefits and gaining consent from my members
- Recruitment
- Understand the recruitment for new members to join TradePoint and implement these during recruitment
- Confidence in approaching and discussing the TradePoint proposition with any new potential member
- Set Up
- Create a clear, tidy and simple shopping journey for my members
- Consistently operate to the current trading and POS plan
- Service
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
- Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them
Benefits
- UK Notional hourly rate £12.71 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Career Pathway
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “B&Q plc”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437003210__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=272” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Immingham” } } }Company: B&Q plc
Location: Immingham
Job Description:
B&Q TradePoint Customer Advisor Apprentice
Job Details
- Posting date: 14 May 2026
- Salary: £238.3 per week
- Hours: Full time
- Closing date: 13 June 2026
- Location: DN4 8DG
- Remote working: On-site only
- Company: Lifetime Training
- Job type: Apprenticeship
- Job reference: VA/247266-37853
Summary
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Responsibilities
- Understanding our traders
- Identify the key difference between trade and retail customers and engage with them accordingly
- Take ownership of my TradePoint members, understand their needs, and always do the best for them
- Through conversation and ownership, I understand their business needs
- Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
- Marketing consent
- Clearly understand the benefits for my TradePoint members to give marketing consent
- Confidence in explaining the benefits and gaining consent from my members
- Recruitment
- Understand the recruitment for new members to join TradePoint and implement these during recruitment
- Confidence in approaching and discussing the TradePoint proposition with any new potential member
- Set Up
- Create a clear, tidy and simple shopping journey for my members
- Consistently operate to the current trading and POS plan
- Service
- Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
- Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs
- Understand future and current jobs, to ensure I can recommend the best products and services to assist them
Benefits
- UK Notional hourly rate £12.71 per hour
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Career Pathway
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
#J-18808-Ljbffr…
Posted: May 20th, 2026