METERED CUSTOMER SERVICE ADVISOR – SECONDMENT 23 MONTHS
We offer a competitive salary, depending on experience £27,052 – £33,340. A company van. Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year). Attractive pension scheme (currently up to 12% company contribution). Development opportunities in line with the Metered Customer Service Advisor progression plan. 25 days annual leave plus bank holidays – plus an extra two wellness days. Life assurance cover of 4 times pensionable salary. A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more.
Location
Across West Yorkshire, particularly Leeds and Wakefield. Applicants should live within a reasonable commutable distance to these locations.
Work type
37 hours per week, Monday-Friday – fixed term contract or secondment for 23 months.
What we do!
We ensure over 5.4 million people in Yorkshire and visitors each year have clean and safe drinking water and that wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year, providing essential services and playing a key role in the region's health, wellbeing, and prosperity.
Job summary
As a Metered Customer Service Advisor you will ensure domestic and commercial water meters are read accurately and timely, and provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.
Responsibilities
- Locate external meter chambers / enter customers' premises (homes, factories, schools etc.) on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
- Carry out ad hoc meter readings as required (e.g. checks and final reads).
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with health and safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance and understand how individual performance links into achieving the team's wider objectives.
- Take personal responsibility for health and safety, risk management and control of work in compliance with YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW, rigorously achieving vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day-to-day business decisions.
Qualifications & Skills
- Comfortable working outdoors in all weathers and terrains.
- Ability to carry out manual handling duties, including heavy lifting of manhole covers.
- Experience of working independently and in a customer service environment.
- Full driving licence with less than 6 points.
- Competent using MS Office applications and ability to quickly adapt to new systems.
- Understanding of where the role fits within a business plan and the ability to deliver the required outputs.
Preferred
- Previous meter reading experience.
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Experience in a commercially oriented and/or regulated environment.
- Experience gained within the water or wastewater sectors or broader utilities, process or manufacturing industry sectors.
Work environment
Although we operate 24/7, 365 days a year, we support flexible working patterns and job share options where possible.
How to apply
Please apply online. The closing date is 31st May 2026.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Kelda Group Limited 0000411940 – Kelda Group Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437003535__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=918” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Leeds” } } }METERED CUSTOMER SERVICE ADVISOR – SECONDMENT 23 MONTHS
We offer a competitive salary, depending on experience £27,052 – £33,340. A company van. Annual incentive related bonus (£1,000 maximum bonus opportunity for the performance year). Attractive pension scheme (currently up to 12% company contribution). Development opportunities in line with the Metered Customer Service Advisor progression plan. 25 days annual leave plus bank holidays – plus an extra two wellness days. Life assurance cover of 4 times pensionable salary. A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme. Online GP service, cycle to work scheme, gym membership discounts and many more.
Location
Across West Yorkshire, particularly Leeds and Wakefield. Applicants should live within a reasonable commutable distance to these locations.
Work type
37 hours per week, Monday-Friday – fixed term contract or secondment for 23 months.
What we do!
We ensure over 5.4 million people in Yorkshire and visitors each year have clean and safe drinking water and that wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year, providing essential services and playing a key role in the region’s health, wellbeing, and prosperity.
Job summary
As a Metered Customer Service Advisor you will ensure domestic and commercial water meters are read accurately and timely, and provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.
Responsibilities
- Locate external meter chambers / enter customers’ premises (homes, factories, schools etc.) on a cyclical basis to accurately record water meter readings.
- Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
- Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
- Carry out ad hoc meter readings as required (e.g. checks and final reads).
- Identify and replace damaged meters where possible and in line with trained level of capability.
- Identify street furniture defects and undertake remedial action as appropriate.
- Ensure compliance with health and safety legislation and adherence to accident management procedures.
- Work as part of the team to deliver excellent performance and understand how individual performance links into achieving the team’s wider objectives.
- Take personal responsibility for health and safety, risk management and control of work in compliance with YW Safety Policy.
- Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW, rigorously achieving vision to be clearly the best against demanding competitive industry benchmarks.
- Demonstrate financial awareness when making day-to-day business decisions.
Qualifications & Skills
- Comfortable working outdoors in all weathers and terrains.
- Ability to carry out manual handling duties, including heavy lifting of manhole covers.
- Experience of working independently and in a customer service environment.
- Full driving licence with less than 6 points.
- Competent using MS Office applications and ability to quickly adapt to new systems.
- Understanding of where the role fits within a business plan and the ability to deliver the required outputs.
Preferred
- Previous meter reading experience.
- Understanding of household plumbing and water distribution.
- Experience of delivering against challenging business targets.
- Experience in a commercially oriented and/or regulated environment.
- Experience gained within the water or wastewater sectors or broader utilities, process or manufacturing industry sectors.
Work environment
Although we operate 24/7, 365 days a year, we support flexible working patterns and job share options where possible.
How to apply
Please apply online. The closing date is 31st May 2026.
#J-18808-Ljbffr…