A bit about the role
This is the role of an Event Operations Manager for Fintech Meetup Europe, part of our Global Brands Portfolio. Reporting into the Senior Event Operations Manager, you will work alongside the wider event team to ensure a first-class experience for all attendees and sponsors of the event, maintaining the high standards of innovation, creativity and delivery that Hyve is known for.
You will be contributing to the show budgets and operational plans for the event(s), working on projects ranging from managing key event features and sponsor activations to vendor management, and will have the opportunity to help shape the identity of the event, building internal systems as you go. Attendance onsite for periods of time at events is required (international travel is expected).
Responsibilities
Event Operations
- Lead on projects that form part of the event: general contractor liaison, feature build, catering, cleaning, signage, security, staffing etc.
- Work closely with vendors and venue staff, ensuring smooth communication throughout the full event cycle from pre-show planning to onsite coordination.
- Contribute to the operational budget in partnership with the Senior Operations Manager, ensuring accuracy of quotes, forecasts and reporting.
- Provide operational advice and assistance to the sales, content and marketing teams.
- Manage floorplan layouts with the relevant sales personnel ensuring they are correct according to all venue and local authorities regulations and are in line with the individual exhibition strategies.
- Help train and develop the Operations Co-ordinator to achieve high performance.
- Ensure effective control and monitoring of health and safety standards at the exhibition, and compliance with Hyve best practice.
- Continually provide the best possible customer service for our clients.
- Manage the design and build of feature areas to specifications and budget.
Sponsorship Delivery
- Own the onboarding process for all sponsors, acting as the first point of contact for sponsors, updating logos and company information as and when required.
- Own the sponsorship trackers and regularly update them with the new options/contact details/packages information.
- Manage the sponsor inbox, ensuring timely and accurate responses; delegating and/or escalating matters as required.
- Create and update sponsor reference documents to enhance the sponsor experience, ensuring a smooth sponsor journey, from onboarding, through onsite and post-show.
- Work with Senior Event Operations Manager to plan and deliver all sponsor deliverables, ensuring high standard of production.
- Research and suggest new sponsorship options to include promotional merchandise, onsite signage, features, external venues for parties.
Team & Growth
- Support the wider team on operational matters to help spread knowledge and best practice.
- Line management and coaching of Event Operations Coordinator (once in place).
- Keep informed on current industry conversations and trends.
Requirements
- 2-3 years of proven events management experience in exhibitions – essential.
- Customer care experience.
- Budget management skills.
- Production experience across exhibitions/conferences (desired).
- A high level of computer literacy, including Excel, Word and Outlook.
- Health & Safety training preferably including IOSH qualification.
- Time management skills.
- Exceptional communication skills, verbal and written.
- Self-starter – ability to work independently.
- Outstanding attention to detail and accuracy.
- Ability and willingness to work flexible hours and both UK & international locations.
A bit about the role
This is the role of an Event Operations Manager for Fintech Meetup Europe, part of our Global Brands Portfolio. Reporting into the Senior Event Operations Manager, you will work alongside the wider event team to ensure a first-class experience for all attendees and sponsors of the event, maintaining the high standards of innovation, creativity and delivery that Hyve is known for.
You will be contributing to the show budgets and operational plans for the event(s), working on projects ranging from managing key event features and sponsor activations to vendor management, and will have the opportunity to help shape the identity of the event, building internal systems as you go. Attendance onsite for periods of time at events is required (international travel is expected).
Responsibilities
Event Operations
- Lead on projects that form part of the event: general contractor liaison, feature build, catering, cleaning, signage, security, staffing etc.
- Work closely with vendors and venue staff, ensuring smooth communication throughout the full event cycle from pre-show planning to onsite coordination.
- Contribute to the operational budget in partnership with the Senior Operations Manager, ensuring accuracy of quotes, forecasts and reporting.
- Provide operational advice and assistance to the sales, content and marketing teams.
- Manage floorplan layouts with the relevant sales personnel ensuring they are correct according to all venue and local authorities regulations and are in line with the individual exhibition strategies.
- Help train and develop the Operations Co-ordinator to achieve high performance.
- Ensure effective control and monitoring of health and safety standards at the exhibition, and compliance with Hyve best practice.
- Continually provide the best possible customer service for our clients.
- Manage the design and build of feature areas to specifications and budget.
Sponsorship Delivery
- Own the onboarding process for all sponsors, acting as the first point of contact for sponsors, updating logos and company information as and when required.
- Own the sponsorship trackers and regularly update them with the new options/contact details/packages information.
- Manage the sponsor inbox, ensuring timely and accurate responses; delegating and/or escalating matters as required.
- Create and update sponsor reference documents to enhance the sponsor experience, ensuring a smooth sponsor journey, from onboarding, through onsite and post-show.
- Work with Senior Event Operations Manager to plan and deliver all sponsor deliverables, ensuring high standard of production.
- Research and suggest new sponsorship options to include promotional merchandise, onsite signage, features, external venues for parties.
Team & Growth
- Support the wider team on operational matters to help spread knowledge and best practice.
- Line management and coaching of Event Operations Coordinator (once in place).
- Keep informed on current industry conversations and trends.
Requirements
- 2-3 years of proven events management experience in exhibitions – essential.
- Customer care experience.
- Budget management skills.
- Production experience across exhibitions/conferences (desired).
- A high level of computer literacy, including Excel, Word and Outlook.
- Health & Safety training preferably including IOSH qualification.
- Time management skills.
- Exceptional communication skills, verbal and written.
- Self-starter – ability to work independently.
- Outstanding attention to detail and accuracy.
- Ability and willingness to work flexible hours and both UK & international locations.
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