Operations Manager

OA are recruiting for an Operations Manager to join our client’s growing team.

The Operations Manager is responsible for overseeing the day-to-day operations of the business, ensuring efficiency, quality, and compliance across all departments. This includes production, logistics, health & safety, and quality systems, with a strong focus on maintaining and improving standards in line with BRCGS (Brand Reputation Compliance Global Standards) and FSC (Forest Stewardship Council) certifications.

Location

Letchworth

Hours

Monday to Friday, 8.30am – 5.30pm or 8.00am – 5.00pm. One day working from home following successful probation.

Salary

£40,000-£60,000 depending on experience

Benefits

• Holiday: 25 Days + Bank Holidays
• Company pension
• Onsite parking

Key Responsibilities

• Lead and manage daily operations to ensure production targets and customer expectations are consistently met
• Monitor performance, identify inefficiencies, and implement continuous improvement initiatives
• Coordinate across departments including production, warehousing, and distribution
• Manage budgets, resources, and operational costs effectively
• Maintain and continuously improve BRCGS certification standards
• Ensure full compliance with FSC requirements across sourcing, production, and documentation
• Lead internal and external audits, ensuring readiness at all times
• Manage corrective and preventative actions (CAPA)
• Keep up to date with changes in certification standards
• Ensure a safe working environment in line with all relevant legislation
• Promote a strong health & safety culture
• Conduct risk assessments and implement appropriate controls
• Lead, mentor, and develop operational teams
• Set clear objectives and performance expectations
• Support recruitment, training, and succession planning
• Foster a positive and high-performance culture
• Oversee stock control, procurement, and supplier performance
• Ensure efficient inventory management and traceability systems
• Maintain strong supplier relationships, particularly with FSC-certified suppliers
• Ensure operational processes align with customer requirements
• Work closely with sales and customer service teams

Skills and Experience

• At least 10 years’ proven experience in an Operations Manager role
• Strong knowledge of BRCGS standards
• Experience with FSC-certified supply chains
• Excellent leadership and organisational skills
• Commercial awareness and problem-solving ability
• Degree in Operations, Business, or related field (preferred)
• BRCGS Internal Auditor qualification (desirable)
• IOSH/NEBOSH (desirable)

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