17527 – Senior Operational Support Manager

Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles in order to provide strategic support to the Head of LDU Cluster. The post holder will represent the Head of LDU Cluster with external agencies, stakeholders and staff, adhere to all policies concerning the sensitive/confidential nature of information, and may be required to participate in out‑of‑hours on‑call rota.

Responsibilities

• Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, & Integrated Offender Management.
• Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
• Providing support to the Head of Cluster within relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.
• Responsible for the professional development of cluster staff.
• Responsible for developing and deploying the Cluster Training Needs Analysis.
• Ensure effective cluster employee recruitment and induction.
• Act as cluster lead for performance & quality.
• Act as cluster lead for audits and inspections.
• Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
• Responsible for the management of the Business Manager and the administrative support functions within the cluster.
• Under the guidance of the Head of LDU Cluster, represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.
• Participate in the Multi‑Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities, including chairing of MAPPA Level 3 meetings.
• In the absence of the Head of LDU Cluster, make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary (e.g. authorising the recall of offenders to prison).
• Operational support to the Head of Cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.
• Under the guidance of the Head of LDU Cluster, take the lead on specific divisional or cluster projects/portfolios including Equality & Diversity, Reward & Recognition, etc.
• Operational support to the Head of Cluster in cluster compliance with Health and Safety legislation.
• Senior Management responsibility for estates, buildings and maintenance activities within the cluster.
• Demonstrate pro‑social modelling skills by consistently reinforcing pro‑social behaviour and attitudes and challenging anti‑social behaviour and attitudes.
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
• Work within the aims and values of NPS and HMPPS.
• Leadership.
• Making Effective Decisions.
• Working Together.
• Delivering at Pace.
• Communicating and Influencing.
• Managing a Quality Service.
• Changing and Improving.

The duties and responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration and additional tasks of a similar level that may be necessary. Significant adjustments may require re‑examination under job evaluation and shall be discussed in the first instance with the job holder.

Qualifications

• Significant experience at middle‑manager level, including the management of staff.
• Experience of monitoring performance in an area of responsibility against predetermined targets, setting local targets and effecting necessary improvements.
• Experience of budgetary control, including procurement.
• Experience of managing relationships, including working with key local agencies and stakeholders.
• Evidence of preparing high‑level written reports to a good standard; Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
• Or, a qualification recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007; qualifications previously recognised include Diploma in Probation Studies, Diploma in Social Work (with Probation Option) and CQSW (with Probation Option).
• Knowledge of the wider criminal justice system.

#J-18808-Ljbffr…