Job Title: Operations Manager – Retail (Marks & Spencer Partnership)
Hours: Flexible – including evenings and weekends as required
Contract Type: Full-time
Job Overview
Fantastic opportunity to join the Mitie and Marks & Spencer family! We are seeking a dynamic and results‑driven Operations Manager to oversee retail operations across multiple M&S stores. This key leadership role is responsible for delivering operational excellence, driving performance, and ensuring the highest standards of customer service, compliance, and security across all locations.
Main Duties & Responsibilities
- Provide leadership and operational oversight across multiple retail stores.
- Drive world‑class standards of customer service in line with Mitie and M&S values.
- Manage and support store teams, ensuring performance, engagement, and development.
- Monitor and improve operational performance against KPIs and SLAs.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- Oversee security operations, including loss prevention, incident management, and risk mitigation.
- Build strong relationships with key stakeholders, including M&S leadership teams.
- Conduct regular store visits, audits, and performance reviews.
- Lead investigations into incidents, stock loss, and operational issues, implementing preventative measures.
- Ensure effective resource planning, including staffing, scheduling, and contingency cover.
- Promote a positive culture focused on safety, accountability, and continuous improvement.
Person Specification
- Proven experience in an Operations Manager or similar leadership role within retail or security.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management abilities.
- Results‑driven with a strong focus on performance and continuous improvement.
- Highly organised with strong attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Commercial awareness and understanding of retail operations.
- Full UK driving licence and willingness to travel between sites.
Health & Safety Responsibilities
- Ensure full compliance with all Mitie and Group Health & Safety policies.
- Promote a strong safety culture across all stores.
- Identify, assess, and mitigate risks within the operational environment.
- Ensure all incidents, hazards, and near misses are reported and investigated.
- Support training and development to ensure teams operate safely and effectively.
Mitie offers a comprehensive benefits package, including 20% M&S discount, Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments, please let us know by emailing at .
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Mitie Cleaning & Hygiene Services”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437004604__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=12335” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Glasgow” } } }Job Title: Operations Manager – Retail (Marks & Spencer Partnership)
Hours: Flexible – including evenings and weekends as required
Contract Type: Full-time
Job Overview
Fantastic opportunity to join the Mitie and Marks & Spencer family! We are seeking a dynamic and results‑driven Operations Manager to oversee retail operations across multiple M&S stores. This key leadership role is responsible for delivering operational excellence, driving performance, and ensuring the highest standards of customer service, compliance, and security across all locations.
Main Duties & Responsibilities
- Provide leadership and operational oversight across multiple retail stores.
- Drive world‑class standards of customer service in line with Mitie and M&S values.
- Manage and support store teams, ensuring performance, engagement, and development.
- Monitor and improve operational performance against KPIs and SLAs.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- Oversee security operations, including loss prevention, incident management, and risk mitigation.
- Build strong relationships with key stakeholders, including M&S leadership teams.
- Conduct regular store visits, audits, and performance reviews.
- Lead investigations into incidents, stock loss, and operational issues, implementing preventative measures.
- Ensure effective resource planning, including staffing, scheduling, and contingency cover.
- Promote a positive culture focused on safety, accountability, and continuous improvement.
Person Specification
- Proven experience in an Operations Manager or similar leadership role within retail or security.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management abilities.
- Results‑driven with a strong focus on performance and continuous improvement.
- Highly organised with strong attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Commercial awareness and understanding of retail operations.
- Full UK driving licence and willingness to travel between sites.
Health & Safety Responsibilities
- Ensure full compliance with all Mitie and Group Health & Safety policies.
- Promote a strong safety culture across all stores.
- Identify, assess, and mitigate risks within the operational environment.
- Ensure all incidents, hazards, and near misses are reported and investigated.
- Support training and development to ensure teams operate safely and effectively.
Mitie offers a comprehensive benefits package, including 20% M&S discount, Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments, please let us know by emailing at .
#J-18808-Ljbffr…