Job Title: Administrator
Pay: £13.69 per hour
Duration: Temporary ongoing (could be extended or become permanent)
Company: Warwickshire County Council
Hours: Full time – 37 hours per week
Location: Primarily remote but one day in Warwick
Start Date: ASAP
What does the job entail?
On behalf of Warwickshire County Council, Pertemps Recruitment have an exciting opportunity for a Business Support Officer to join a busy team of assessors supporting home transport applications. This role would suit someone with strong administration and customer service skills who is confident managing a busy workload and handling challenging conversations professionally. The successful candidate will support the team with general enquiries via phone and email, inbox management, and day‑to‑day administrative duties.
You will achieve this by:
- Managing a shared inbox and responding to enquiries
- Handling inbound calls from parents and service users
- Supporting with home transport application enquiries
- Managing complaints professionally and confidently
- Providing accurate administrative support to the wider team
- Maintaining records and updating internal systems
- Working effectively within a busy office environment
What are we looking for in the ideal candidate?
- Previous administration experience
- Strong customer service and communication skills
- Experience working within a busy office environment
- Confident managing telephone and email enquiries
- Ability to remain calm and professional in challenging situations
- Good IT and organisational skills
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