Engineering Administrator (Field Service)
£26,000 + 24 days holiday + Flexitime + benefits
Exeter
On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances.
Responsibilities
- Handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated.
- Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures.
- Support the customer base with general enquiries and process genuine warranty claims quickly through workflow.
- Manage inbound service request bookings on the CRM system.
- Perform general customer communications.
Qualifications
- Previous experience in a customer service role.
- Excellent communication and organisation skills.
Reference: BBBH24642B
We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Ernest Gordon Recruitment Limited”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437005461__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=670” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Exeter” } } }Engineering Administrator (Field Service)
£26,000 + 24 days holiday + Flexitime + benefits
Exeter
On offer is a Service & Warranty Advisor / Engineering Administrator role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution. This role requires the skill to resolve customers’ issues in a swift, successful, and diplomatic manner, regardless of the circumstances.
Responsibilities
- Handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated.
- Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures.
- Support the customer base with general enquiries and process genuine warranty claims quickly through workflow.
- Manage inbound service request bookings on the CRM system.
- Perform general customer communications.
Qualifications
- Previous experience in a customer service role.
- Excellent communication and organisation skills.
Reference: BBBH24642B
We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.
#J-18808-Ljbffr…