{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Transport Coordinator”, “description”: “
Job Summary
KL Talent Solutions is seeking a Transport Coordinator to join the team for one of our clients. The successful candidate will support the Transport Manager in the day-to-day management of the Transport Department, ensuring an efficient operation that meets business targets. This role involves working closely with drivers, the Transport Planner/Fleet Coordinator, and the transport office to ensure deliveries are on time, every time, while maintaining excellent customer service standards.
Key Responsibilities
Loading and Delivery
- Communicate effectively with drivers and customers regarding any delivery issues.
- Monitor driver progress and locations to ensure delivery schedules are followed; contact customers proactively if deliveries cannot be made on schedule and escalate to the Transport Manager as needed.
- Scan and store all delivery notes for accountability.
- Produce and supply collection notes for customers requesting collections from site.
Administration
- Lead the Transport Team in responding to telephone calls, monitoring the transport email inbox, and managing the driver WhatsApp group, ensuring all communications are addressed or allocated appropriately.
- Support the Transport Planner with route planning and cover this task during their absence.
- Ensure all information on the CRM system (Emax) is accurate and up to date.
- Monitor driver progress, anticipate delays, and proactively communicate with customers and relevant departments.
- Book driver accommodation for overnight stays and use driver location data to cross-check delivery schedules.
- Communicate proactively with customers regarding any missing or damaged deliveries.
- Oversee the damaged glass reporting process by monitoring driver communications and reporting incidents to Customer Service.
HSE & Training
- Ensure all work conducted by the delivery team follows Health, Safety, and Environmental (HSE) best practices.
- Undertake any required training as directed by the Transport Manager (e.g., First Aid, IOSH).
- Adhere to all Health and Safety policies as outlined in the Company Handbook.
Quality & Continuous Improvement
- Prepare daily and weekly operational reports for the Transport Manager and team, sourcing and presenting relevant data clearly and promptly.
- Collaborate with the Transport Manager to develop, implement, and share new processes for continuous improvement, optimising results and delivery quality.
- Participate in team meetings (safety, problem-solving) and lead the 8am Transport Meeting segments on Customer Service and Driver Progress.
- Assist the Transport Manager in investigating PCNs, incidents, and traffic accidents using transport systems, trackers, and vehicle CCTV, reporting findings for insurance, compliance, and training purposes.
- Perform any additional duties as assigned by the Transport Manager.
Key Skills
- Excellent customer service skills
- Strong planning and organisational skills
- High attention to detail
- Effective communication skills
- Computer literate
- Ability to work under pressure
- Strong problem‑solving ability
- Logical and structured approach
Company: Virtual Hire Staffing
Location:
Job Description:
Job Summary
KL Talent Solutions is seeking a Transport Coordinator to join the team for one of our clients. The successful candidate will support the Transport Manager in the day-to-day management of the Transport Department, ensuring an efficient operation that meets business targets. This role involves working closely with drivers, the Transport Planner/Fleet Coordinator, and the transport office to ensure deliveries are on time, every time, while maintaining excellent customer service standards.
Key Responsibilities
Loading and Delivery
- Communicate effectively with drivers and customers regarding any delivery issues.
- Monitor driver progress and locations to ensure delivery schedules are followed; contact customers proactively if deliveries cannot be made on schedule and escalate to the Transport Manager as needed.
- Scan and store all delivery notes for accountability.
- Produce and supply collection notes for customers requesting collections from site.
Administration
- Lead the Transport Team in responding to telephone calls, monitoring the transport email inbox, and managing the driver WhatsApp group, ensuring all communications are addressed or allocated appropriately.
- Support the Transport Planner with route planning and cover this task during their absence.
- Ensure all information on the CRM system (Emax) is accurate and up to date.
- Monitor driver progress, anticipate delays, and proactively communicate with customers and relevant departments.
- Book driver accommodation for overnight stays and use driver location data to cross-check delivery schedules.
- Communicate proactively with customers regarding any missing or damaged deliveries.
- Oversee the damaged glass reporting process by monitoring driver communications and reporting incidents to Customer Service.
HSE & Training
- Ensure all work conducted by the delivery team follows Health, Safety, and Environmental (HSE) best practices.
- Undertake any required training as directed by the Transport Manager (e.g., First Aid, IOSH).
- Adhere to all Health and Safety policies as outlined in the Company Handbook.
Quality & Continuous Improvement
- Prepare daily and weekly operational reports for the Transport Manager and team, sourcing and presenting relevant data clearly and promptly.
- Collaborate with the Transport Manager to develop, implement, and share new processes for continuous improvement, optimising results and delivery quality.
- Participate in team meetings (safety, problem-solving) and lead the 8am Transport Meeting segments on Customer Service and Driver Progress.
- Assist the Transport Manager in investigating PCNs, incidents, and traffic accidents using transport systems, trackers, and vehicle CCTV, reporting findings for insurance, compliance, and training purposes.
- Perform any additional duties as assigned by the Transport Manager.
Key Skills
- Excellent customer service skills
- Strong planning and organisational skills
- High attention to detail
- Effective communication skills
- Computer literate
- Ability to work under pressure
- Strong problem‑solving ability
- Logical and structured approach
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Posted: May 20th, 2026