Senior Complaints Leader – Regulatory Risk & Change

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Company: Augmentum Fintech
Apply for the Senior Complaints Leader – Regulatory Risk & Change
Location: London
Job Description:

Zopa in Greater London is seeking a senior role in complaints management. You will lead a team to handle complex complaints in retail banking and fintech, drive process change using complaint insights, and represent the complaints function in decision-making forums. The role requires deep regulatory knowledge and experience influencing stakeholders, with a hybrid work model allowing office visits 2-3 days a week.#J-18808-Ljbffr…

Posted: May 20th, 2026