How you’ll help us live our purpose
We’ve been helping our members save for their future and buy their own home since 1875. Your role will be to help bring home ownership within reach of more people, generation after generation.
How you’ll make a difference
As Customer Strategy Lead you will design, deliver and embed the Society’s customer strategy, including the customer experience strategy.
This senior leadership role involves ensuring that customer insight, experience design, and measurement frameworks drive meaningful outcomes, support regulatory compliance, and deliver against the Society’s strategic goals. You will champion a customer‑led mindset across the organisation and translate insight into practical, measurable improvements.
What you will bring to the role
- Proven experience leading the development of customer strategy, customer experience strategy, and implementing voice of customer programmes.
- Ability to think strategically and commercially within a heavily regulated environment.
- Skill in translating complex data into meaningful, impactful insights to deliver the customer experience strategy.
- Experience delivering customer experience programmes in the financial services sector.
- Strong, visible people leadership that role‑models, cares, connects and coaches to drive performance, change, and positive engagement.
- Accomplished presenter and communicator with written and verbal skills that influence business strategy and stakeholders.
- Excellent organisational and time‑management skills.
- Strong innovation and problem‑solving skills using external insight and industry best practice.
In return, you’ll get the best from us
- Hybrid working – 2 days per week in the office.
- Annual bonus up to 15%.
- Matched pension contributions up to 10%.
- 30 days holiday, plus bank holidays and the holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days volunteering per year.
We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Leeds Building Society”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437008266__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }How you’ll help us live our purpose
We’ve been helping our members save for their future and buy their own home since 1875. Your role will be to help bring home ownership within reach of more people, generation after generation.
How you’ll make a difference
As Customer Strategy Lead you will design, deliver and embed the Society’s customer strategy, including the customer experience strategy.
This senior leadership role involves ensuring that customer insight, experience design, and measurement frameworks drive meaningful outcomes, support regulatory compliance, and deliver against the Society’s strategic goals. You will champion a customer‑led mindset across the organisation and translate insight into practical, measurable improvements.
What you will bring to the role
- Proven experience leading the development of customer strategy, customer experience strategy, and implementing voice of customer programmes.
- Ability to think strategically and commercially within a heavily regulated environment.
- Skill in translating complex data into meaningful, impactful insights to deliver the customer experience strategy.
- Experience delivering customer experience programmes in the financial services sector.
- Strong, visible people leadership that role‑models, cares, connects and coaches to drive performance, change, and positive engagement.
- Accomplished presenter and communicator with written and verbal skills that influence business strategy and stakeholders.
- Excellent organisational and time‑management skills.
- Strong innovation and problem‑solving skills using external insight and industry best practice.
In return, you’ll get the best from us
- Hybrid working – 2 days per week in the office.
- Annual bonus up to 15%.
- Matched pension contributions up to 10%.
- 30 days holiday, plus bank holidays and the holiday purchase scheme.
- Colleague Mortgage and Saver products.
- 2 days volunteering per year.
We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
#J-18808-Ljbffr…