Ealing Council has an exciting new opportunity for a Passenger Transport Operations Manager. The Operations Manager plays a critical leadership role within the Transport Hub, ensuring safe, efficient, and high‑quality delivery of travel assistance services for children and vulnerable adults. The role oversees day‑to‑day transport operations, leads staff and provider performance, maintains safeguarding and compliance, and drives continuous service improvement in a demanding front‑line environment.
Responsibilities
- Lead the operational delivery of travel assistance services, ensuring children and vulnerable adults are transported safely and reliably.
- Support the Head of Passenger Transport with strategic and day‑to‑day service management, deputising when required.
- Manage Transport Officers, Passenger Assistants and relationships with external providers to ensure high performance, compliance and value for money.
- Oversee safeguarding, health and safety, risk assessments and service continuity across all transport operations.
- Lead on contract negotiation, monitoring and utilisation, ensuring services meet agreed quality standards and budgets.
- Resolve complex complaints, safeguarding concerns and operational issues with professionalism and sound judgement.
- Drive continuous improvement through performance monitoring, audits, staff development and stakeholder engagement.
Skills and Experience
- Strong commitment to safeguarding children and vulnerable adults, with the ability to manage confidential and sensitive information.
- Proven ability to manage and supervise staff, supporting performance and professional development.
- Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders.
- Ability to manage a high‑pressure, demand‑led service, prioritising workloads and meeting conflicting deadlines.
- Experience of operational problem‑solving, maintaining service continuity in fast‑changing and adverse situations.
- Ability to lead, monitor and enforce compliance with policies, procedures and quality standards.
- Strong negotiation and procurement skills, including managing contracts and provider relationships.
- High level verbal, written and numerical skills, including producing reports and management information.
- Ability to work independently and collaboratively, demonstrating sound judgement and initiative.
- Strong understanding of equality, diversity and customer care principles within service delivery.
Essential Qualifications and Experience
- Substantial experience working at a senior operational or managerial level.
- Experience of working within a large, diverse team environment.
- Proven experience of influencing teams and partners to deliver service improvement.
- Experience using ICT systems to monitor, manage and maintain service data.
- A level of education demonstrating strong literacy and numeracy skills.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We welcome applications from all residents of the borough, particularly those who are new to the employment market, mid‑career professionals, and under‑represented groups.
This position is subject to Ealing’s Enhanced Vetting process.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Ealing Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437008784__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Ealing Council has an exciting new opportunity for a Passenger Transport Operations Manager. The Operations Manager plays a critical leadership role within the Transport Hub, ensuring safe, efficient, and high‑quality delivery of travel assistance services for children and vulnerable adults. The role oversees day‑to‑day transport operations, leads staff and provider performance, maintains safeguarding and compliance, and drives continuous service improvement in a demanding front‑line environment.
Responsibilities
- Lead the operational delivery of travel assistance services, ensuring children and vulnerable adults are transported safely and reliably.
- Support the Head of Passenger Transport with strategic and day‑to‑day service management, deputising when required.
- Manage Transport Officers, Passenger Assistants and relationships with external providers to ensure high performance, compliance and value for money.
- Oversee safeguarding, health and safety, risk assessments and service continuity across all transport operations.
- Lead on contract negotiation, monitoring and utilisation, ensuring services meet agreed quality standards and budgets.
- Resolve complex complaints, safeguarding concerns and operational issues with professionalism and sound judgement.
- Drive continuous improvement through performance monitoring, audits, staff development and stakeholder engagement.
Skills and Experience
- Strong commitment to safeguarding children and vulnerable adults, with the ability to manage confidential and sensitive information.
- Proven ability to manage and supervise staff, supporting performance and professional development.
- Excellent communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders.
- Ability to manage a high‑pressure, demand‑led service, prioritising workloads and meeting conflicting deadlines.
- Experience of operational problem‑solving, maintaining service continuity in fast‑changing and adverse situations.
- Ability to lead, monitor and enforce compliance with policies, procedures and quality standards.
- Strong negotiation and procurement skills, including managing contracts and provider relationships.
- High level verbal, written and numerical skills, including producing reports and management information.
- Ability to work independently and collaboratively, demonstrating sound judgement and initiative.
- Strong understanding of equality, diversity and customer care principles within service delivery.
Essential Qualifications and Experience
- Substantial experience working at a senior operational or managerial level.
- Experience of working within a large, diverse team environment.
- Proven experience of influencing teams and partners to deliver service improvement.
- Experience using ICT systems to monitor, manage and maintain service data.
- A level of education demonstrating strong literacy and numeracy skills.
Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We welcome applications from all residents of the borough, particularly those who are new to the employment market, mid‑career professionals, and under‑represented groups.
This position is subject to Ealing’s Enhanced Vetting process.
#J-18808-Ljbffr…