Complaints Specialist (Dispute Resolution)
London, United Kingdom
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. It provides electronic brokerage services on stocks, options, futures, currencies, bonds, and funds worldwide, serving individual investors and institutional clients such as hedge funds and financial advisors. It is recognized by Barron's as the #1 online broker for six consecutive years.
Interactive Brokers (“IBKR”) is looking for an individual to research client and regulatory complaints using in‑house tools and external sources such as Bloomberg, to resolve customer issues in a written manner that is professional and compliant with internal policies and procedures.
The candidate should possess general market knowledge in futures, options, and equities markets, and prior customer‑service experience in a financial‑services or banking‑operations environment is preferred.
Responsibilities
- Present a resolution for complaints that may relate to a variety of topics, such as:
- Order routing, status, or execution inquiries (e.g., non‑execution, delayed or erroneous execution)
- Funding issues such as deposit or withdrawal delays, third‑party fees, or transfer processing
- Statement and tax issues such as dividend reporting, cost basis, and tax reporting discrepancies
- Client satisfaction levels with service received
- Compose clear and concise summaries of issues that require internal escalation to the relevant department.
- Provide research for IBKR’s Legal and Compliance team in response to claims submitted to local regulators.
Qualifications
- Bachelor’s or advanced degree in Finance, Economics, Business Administration, or related field, or equivalent work experience.
- Minimum of 2 years of financial‑services industry experience; experience handling client complaints preferred.
- Fluency in English; additional languages are a plus.
- Strong interpersonal, verbal, and written communication skills.
- Working knowledge of PC technologies, including Microsoft Word and Excel.
Location and Hours
20 Fenchurch Street, London, EC3M 3BY
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on gross earnings
- Above statutory annual leave, increasing with service
- Daily company‑paid lunch and healthy snack options (when working from the office)
- Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Travel season ticket loans
- Cycle‑to‑work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Interactive Brokers Group, Inc.”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437008931__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Complaints Specialist (Dispute Resolution)
London, United Kingdom
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. It provides electronic brokerage services on stocks, options, futures, currencies, bonds, and funds worldwide, serving individual investors and institutional clients such as hedge funds and financial advisors. It is recognized by Barron’s as the #1 online broker for six consecutive years.
Interactive Brokers (“IBKR”) is looking for an individual to research client and regulatory complaints using in‑house tools and external sources such as Bloomberg, to resolve customer issues in a written manner that is professional and compliant with internal policies and procedures.
The candidate should possess general market knowledge in futures, options, and equities markets, and prior customer‑service experience in a financial‑services or banking‑operations environment is preferred.
Responsibilities
- Present a resolution for complaints that may relate to a variety of topics, such as:
- Order routing, status, or execution inquiries (e.g., non‑execution, delayed or erroneous execution)
- Funding issues such as deposit or withdrawal delays, third‑party fees, or transfer processing
- Statement and tax issues such as dividend reporting, cost basis, and tax reporting discrepancies
- Client satisfaction levels with service received
- Compose clear and concise summaries of issues that require internal escalation to the relevant department.
- Provide research for IBKR’s Legal and Compliance team in response to claims submitted to local regulators.
Qualifications
- Bachelor’s or advanced degree in Finance, Economics, Business Administration, or related field, or equivalent work experience.
- Minimum of 2 years of financial‑services industry experience; experience handling client complaints preferred.
- Fluency in English; additional languages are a plus.
- Strong interpersonal, verbal, and written communication skills.
- Working knowledge of PC technologies, including Microsoft Word and Excel.
Location and Hours
20 Fenchurch Street, London, EC3M 3BY
Benefits
- Career support and development
- Salary commensurate with experience
- Performance‑based discretionary cash bonus scheme
- Discretionary stock grant
- Group Life Assurance cover
- Group Income Protection
- Occupation pension scheme based on gross earnings
- Above statutory annual leave, increasing with service
- Daily company‑paid lunch and healthy snack options (when working from the office)
- Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
- Travel season ticket loans
- Cycle‑to‑work scheme
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
#J-18808-Ljbffr…