Shape the future
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Grow with us
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Win as a Team
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
This role involves carrying out a full range of analytical and planning activities to support the effective short-term planning of operational resources across all channels and business areas. You will work closely with operational stakeholders and Service Delivery Analysts to optimise resource placement, manage changes to short-term plans, and ensure customer service, operational engagement, and cost are balanced. Your insight and planning will help the business meet its goals while supporting a skilled and engaged workforce.
The locations for this role are Manchester, Liverpool or Glasgow.
You’ll make an impact by:
- Delivering realistic and robust short-term resource plans, highlighting opportunities and providing insight to help the business meet and exceed its plans.
- Working collaboratively with operational teams and Service Delivery roles to manage changes to short-term plans, identifying risks, issues, and opportunities to maximise service levels.
- Analysing variances to short-term plans, identify trends, and make recommendations to improve operational performance.
- Utilising WFM and analytical tools to provide tactical and strategic solutions, supporting operational changes and improving resource planning capability.
Your skills and experience:
- Experience of data analysis and general business awareness.
- Proficiency in using WFM tools to support operational planning and resource optimisation.
- Ability to communicate effectively, presenting detailed or complex information clearly to influence stakeholders.
- Understanding of operational strategy and capacity planning within a customer or broker service centre environment.
Why you’ll love it here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “RSA Security LLC”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437009795__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=12335” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Glasgow” } } }Shape the future
Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.
Grow with us
We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.
Win as a Team
We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.
This role involves carrying out a full range of analytical and planning activities to support the effective short-term planning of operational resources across all channels and business areas. You will work closely with operational stakeholders and Service Delivery Analysts to optimise resource placement, manage changes to short-term plans, and ensure customer service, operational engagement, and cost are balanced. Your insight and planning will help the business meet its goals while supporting a skilled and engaged workforce.
The locations for this role are Manchester, Liverpool or Glasgow.
You’ll make an impact by:
- Delivering realistic and robust short-term resource plans, highlighting opportunities and providing insight to help the business meet and exceed its plans.
- Working collaboratively with operational teams and Service Delivery roles to manage changes to short-term plans, identifying risks, issues, and opportunities to maximise service levels.
- Analysing variances to short-term plans, identify trends, and make recommendations to improve operational performance.
- Utilising WFM and analytical tools to provide tactical and strategic solutions, supporting operational changes and improving resource planning capability.
Your skills and experience:
- Experience of data analysis and general business awareness.
- Proficiency in using WFM tools to support operational planning and resource optimisation.
- Ability to communicate effectively, presenting detailed or complex information clearly to influence stakeholders.
- Understanding of operational strategy and capacity planning within a customer or broker service centre environment.
Why you’ll love it here:
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Our DEI Commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
#J-18808-Ljbffr…