{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Claims Operations Manager”, “description”: “
Responsibilities
- Lead and support the delivery of claims operations and transformation strategy across an international insurance environment.
- Manage a range of operational and change initiatives including claims governance, technology implementation, delegated authority oversight, vendor management, data & analytics and process improvement projects.
- Work closely with senior stakeholders to prioritise and deliver key strategic projects within agreed timelines, ensuring operational efficiency and service improvement across the claims function.
- Drive continuous improvement initiatives focused on optimisation, automation and enhanced claims performance, identifying opportunities to improve workflows, reporting capabilities and overall operational effectiveness.
- Act as a central point of contact for claims operations and change management activities, ensuring alignment across internal teams and wider business functions.
- Support the implementation of best practice procedures, consistent operating standards and strategic market initiatives across the wider claims operation.
- Collaborate with international teams and key stakeholders on operational projects, technology enhancements and broader business transformation initiatives.
- Maintain awareness of emerging technologies and market developments, including automation and AI‑led solutions, to support innovation and ongoing operational improvement.
- Contribute towards achieving departmental objectives, operational targets and long-term business strategy goals.
Company: Edenbrook
Location: London
Job Description:
Responsibilities
- Lead and support the delivery of claims operations and transformation strategy across an international insurance environment.
- Manage a range of operational and change initiatives including claims governance, technology implementation, delegated authority oversight, vendor management, data & analytics and process improvement projects.
- Work closely with senior stakeholders to prioritise and deliver key strategic projects within agreed timelines, ensuring operational efficiency and service improvement across the claims function.
- Drive continuous improvement initiatives focused on optimisation, automation and enhanced claims performance, identifying opportunities to improve workflows, reporting capabilities and overall operational effectiveness.
- Act as a central point of contact for claims operations and change management activities, ensuring alignment across internal teams and wider business functions.
- Support the implementation of best practice procedures, consistent operating standards and strategic market initiatives across the wider claims operation.
- Collaborate with international teams and key stakeholders on operational projects, technology enhancements and broader business transformation initiatives.
- Maintain awareness of emerging technologies and market developments, including automation and AI‑led solutions, to support innovation and ongoing operational improvement.
- Contribute towards achieving departmental objectives, operational targets and long-term business strategy goals.
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Posted: May 20th, 2026