People Operations Manager

We are seeking an experienced and highly motivated People Operations Manager to join our dynamic HR team for the UKISA region (700 headcount, 17 stores, 3 countries). This role is pivotal in ensuring the smooth and efficient HR operations and contributing to a thriving work environment within Louis Vuitton. The successful candidate will be a hands‑on HR professional with a strong operational background and a keen eye for detail. You will have one direct report.

Job responsibilities

• Payroll Management
• Oversee and manage the end-to-end payroll process across our three counties, ensuring accuracy, compliance, and timely execution
• Liaise with external payroll providers, internal finance and Retail Performance teams on all Compensation and benefits related topics
• Ensure compliance with all relevant tax and employment legislation
• HR Controlling, Budgeting & Reporting
• Lead the development and maintaining of HR metrics, dashboards, and reports to provide insights into HR performance and support strategic decision‑making
• Supervise FTE and Payroll planning and monitoring of our HR team budget
• Lead HR data analysis to identify trends, areas for improvement and opportunities
• HRIS Management
• Act as a key user and administrator for our HR Information Systems, ensuring data integrity, accuracy, and optimal system utilization
• Support HRIS implementations, upgrades, and enhancements
• Provide training and support to HR team members, managers and employees on HRIS functionalities
• Compensation & Benefits Management
• Support the development, implementation, and administration of competitive compensation and benefits programs
• Conduct market benchmarking and analysis to ensure attractiveness of our C&B offer
• Lead annual salary reviews and manage variable pay schemes (bonus and commissions) throughout the year
• Manage and update all benefits plans with our external providers
• International Mobility & Visa Management
• Manage and coordinate immigration processes, including visa applications, work permits, and other necessary documentation for international transferees and new hires
• Act as a key point of contact for employees and external immigration counsel, ensuring compliance with UKISA immigration laws and regulations
• Provide guidance and support to employees on relocation
• Employee Relations
• Follow up and supervise with our legal advisor, complex employee relations issues, including disciplinary actions, grievances, and conflict resolution, ensuring fair and consistent application of policies.
• Support investigations and provide recommendations for appropriate actions, coordinate cases with our Health & Security team

Profile

• Proven experience of at least 10-year in a similar Payroll Management, People / HR Operations or C&B Manager role
• Retail / Hospitality or fast‑paced environment background preferred
• Proficiency in HR data analysis and reporting, with experience in creating HR dashboards
• Hands‑on experience with payroll management from A to Z and HRIS
• Strong organizational skills and attention to details
• Strong understanding of UKISA employment law and HR best practices
• Excellent communication, interpersonal, and negotiation skills
• Ability to handle sensitive information with confidentiality and discretion

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