{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Close Protection Operations Manager (North)”, “description”: “
Job Overview
- Responsibility for the operational performance of the allocated business in relation to overall targets set.
- Control over the contract base, encompassing the management of the financial performance and service delivery of contracts.
- Maintain control and utilisation of labour and other resources through effective management teams.
Main Duties
- Ensure there is a Customer Relationship Map in place, identifying key stakeholders to support effective working relationships to enhance service delivery and mitigate risk and threat across the contracts.
- Monitor service delivery levels, and influencing, directing and working with Operations Managers to ensure the required standards of service are achieved and contracts are retained.
- Review through the Operations Managers their Portfolio KPI's, identifying areas of opportunity and/or risk, and working with Operations Manager to develop action plans to address any areas of underperformance.
- Ensure contracts are mobilised, demobilised and remobilised to agreed timeframe and to the highest standards.
Our People
Implement a People Strategy to include:
- Recruitment Strategy ensuring that the department is operating with sufficient resource to deliver the core and adhoc requirements
- Succession Plan to support resilience.
- Development and Training Plan for the Close Protection Officers and Operations Managers, identifying mandatory training for each role and ensure compliance with group training requirements.
- National awards – nominate staff to recognise their contribution to the business and industry.
- MiVoice – ensure that the annual staff survey has participation rates in line with company expectations and that action plans are created and completed after.
- Staff Retention – Monitor labour turnover, absenteeism and performance standards to maximise employee retention
Compliance and Assurance
- Carry out monthly 1:1s with direct reports to review the performance indicators across their portfolio and ensure they are in line with the targets set.
- Maintain continual professional development by attending relevant networking events with organisations such as Security Institute and undertaking relevant Apprenticeships/Training.
- Review all critical operational incidents to identify any areas for improvement and ‘lessons learnt' to help improve and develop staff and processes.
- Ensure the Operations Managers have comprehensive knowledge of the Business Management System.
- Ensure that all staff comply with Statutory, Legislative and Company requirements.
- Conduct post-deployment reviews to identify areas for improvement
Finance
- Take commercial accountability and responsibility across the contracts.
- Oversee cost control related to all client contracts, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
- Review all financial spend to ensure that contracts are operating at the anticipated margins.
- Support the preparation of the annual budget for the forthcoming year and lead the was on annual inflationary/legislative increases.
- Be the custodian of the costing models ensuring that Finance have access to the latest version.
- Ensure that all WCNI and Debt is kept to a minimum and support the finance teams in the generation of billing and collection of monies due.
Continuous Improvement
- To look for opportunities for continuous improvement and deliver options that are mutually beneficial to the Clients and the Company.
- Continually review clients needs to identify additional opportunities for business.
- To be aware of business developments and opportunities within the Region, as well as the wider commercial environment including competitor activity.
- Ensure that the Company policies and procedures in relation to the Account and the workforce deployed to the Account are followed at all times.
Qualifications
- Must have Close Protection SIA Licence
- Previous experience of working in a fast‑paced Close Protection operational environment
- Previous experience of managing multi stakeholders
- Previous experience of overseeing and leading operational teams
- Be able to work on own initiative and take personal responsibility and ownership for all actions
- Be able to demonstrate excellent people management experience including having a sound knowledge of HR processes
- Demonstrate great customer service skills to engage with a range of stakeholders
- Excellent verbal and written communication skills
- Demonstrate attention to detail
- Demonstrate effective leadership and team building skills
- A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
- Excellent report writing, investigative and analytical skills with attention to detail
- Excellent organisation and time management skills
- Proven track record working towards KPI's and SLA's
Benefits
- Virtual GP available for you and members of your household.
- Financial wellbeing assistance through Salary Finance scheme, allowing access to part of earned pay before payday.
- Flexible lifestyle benefits platform – choose up to five extra days holiday each year, critical illness insurance, dental treatment and technology products at affordable cost.
- High street discounts through MiDeals platform.
- Cycle‑to‑work scheme.
- Life cover up to four times salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- Mitie Stars recognition for employee performance, with cash prizes and a chance to win £10,000.
Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Mitie Cleaning & Hygiene Services”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437010463__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=59” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Greater Manchester” } } }Company: Mitie Cleaning & Hygiene Services
Location: Greater Manchester
Job Description:
Job Overview
- Responsibility for the operational performance of the allocated business in relation to overall targets set.
- Control over the contract base, encompassing the management of the financial performance and service delivery of contracts.
- Maintain control and utilisation of labour and other resources through effective management teams.
Main Duties
- Ensure there is a Customer Relationship Map in place, identifying key stakeholders to support effective working relationships to enhance service delivery and mitigate risk and threat across the contracts.
- Monitor service delivery levels, and influencing, directing and working with Operations Managers to ensure the required standards of service are achieved and contracts are retained.
- Review through the Operations Managers their Portfolio KPI’s, identifying areas of opportunity and/or risk, and working with Operations Manager to develop action plans to address any areas of underperformance.
- Ensure contracts are mobilised, demobilised and remobilised to agreed timeframe and to the highest standards.
Our People
Implement a People Strategy to include:
- Recruitment Strategy ensuring that the department is operating with sufficient resource to deliver the core and adhoc requirements
- Succession Plan to support resilience.
- Development and Training Plan for the Close Protection Officers and Operations Managers, identifying mandatory training for each role and ensure compliance with group training requirements.
- National awards – nominate staff to recognise their contribution to the business and industry.
- MiVoice – ensure that the annual staff survey has participation rates in line with company expectations and that action plans are created and completed after.
- Staff Retention – Monitor labour turnover, absenteeism and performance standards to maximise employee retention
Compliance and Assurance
- Carry out monthly 1:1s with direct reports to review the performance indicators across their portfolio and ensure they are in line with the targets set.
- Maintain continual professional development by attending relevant networking events with organisations such as Security Institute and undertaking relevant Apprenticeships/Training.
- Review all critical operational incidents to identify any areas for improvement and ‘lessons learnt’ to help improve and develop staff and processes.
- Ensure the Operations Managers have comprehensive knowledge of the Business Management System.
- Ensure that all staff comply with Statutory, Legislative and Company requirements.
- Conduct post-deployment reviews to identify areas for improvement
Finance
- Take commercial accountability and responsibility across the contracts.
- Oversee cost control related to all client contracts, ensuring that resources are utilised efficiently and invoice queries are resolved quickly.
- Review all financial spend to ensure that contracts are operating at the anticipated margins.
- Support the preparation of the annual budget for the forthcoming year and lead the was on annual inflationary/legislative increases.
- Be the custodian of the costing models ensuring that Finance have access to the latest version.
- Ensure that all WCNI and Debt is kept to a minimum and support the finance teams in the generation of billing and collection of monies due.
Continuous Improvement
- To look for opportunities for continuous improvement and deliver options that are mutually beneficial to the Clients and the Company.
- Continually review clients needs to identify additional opportunities for business.
- To be aware of business developments and opportunities within the Region, as well as the wider commercial environment including competitor activity.
- Ensure that the Company policies and procedures in relation to the Account and the workforce deployed to the Account are followed at all times.
Qualifications
- Must have Close Protection SIA Licence
- Previous experience of working in a fast‑paced Close Protection operational environment
- Previous experience of managing multi stakeholders
- Previous experience of overseeing and leading operational teams
- Be able to work on own initiative and take personal responsibility and ownership for all actions
- Be able to demonstrate excellent people management experience including having a sound knowledge of HR processes
- Demonstrate great customer service skills to engage with a range of stakeholders
- Excellent verbal and written communication skills
- Demonstrate attention to detail
- Demonstrate effective leadership and team building skills
- A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
- Excellent report writing, investigative and analytical skills with attention to detail
- Excellent organisation and time management skills
- Proven track record working towards KPI’s and SLA’s
Benefits
- Virtual GP available for you and members of your household.
- Financial wellbeing assistance through Salary Finance scheme, allowing access to part of earned pay before payday.
- Flexible lifestyle benefits platform – choose up to five extra days holiday each year, critical illness insurance, dental treatment and technology products at affordable cost.
- High street discounts through MiDeals platform.
- Cycle‑to‑work scheme.
- Life cover up to four times salary.
- Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
- Mitie Stars recognition for employee performance, with cash prizes and a chance to win £10,000.
Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
#J-18808-Ljbffr…
Posted: May 20th, 2026