Operations Manager (Maternity Cover)

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About the Role

We are seeking an experienced and highly organised Operations Manager to provide operational continuity at an ambitious and fast-paced architectural lighting design practice during maternity leave. Working across various studios: Nulty London, Nulty Bespoke, Studio N London, and Nulty Lisbon, you will ensure that day-to-day operations, finance administration, and governance run smoothly. This is a hands-on, varied role suited to someone comfortable working across multiple business functions in a creative studio environment. There may also be an ad-hoc strategic project during the contract period, supporting and coordinating a potential office move in late 2026 / early 2027, so experience managing office relocations and logistics is highly desirable.

Contract: 12-month fixed-term maternity cover, with flexibility depending on the employee’s return date.

Key Responsibilities

1. Business Operations & Compliance
   • Maintain operational systems, policies, and documentation across UK and European entities.
   • Oversee organisational IT software and infrastructure, acting as primary liaison with external IT providers.
   • Coordinate legal, insurance, ISO, and compliance requirements.
   • Manage office facilities, suppliers, contractors, and landlord relationships.
   • Line-manage the Office Manager and also cover the role in their absence such as sick / holiday leave.
   • Prepare agendas, facilitate and minute monthly management and quarterly board meetings.
   • Support planning and coordination of a potential office move in early 2027, including logistics, contractors, and fit-out coordination.
2. Finance Coordination
   • Monitor cash flow, debtors, creditors, bank accounts, and credit cards.
   • Oversee bookkeeping and accountant services.
   • Coordinate VAT, Corporation Tax, R&D claims, and loan administration.
   • Prepare monthly financial reports, P&L summaries, and KPIs for Directors.
   • Track charge-out rates across global offices.
   • Manage intercompany invoicing and reporting.
3. HR & People Operations
   • Coordinate onboarding and offboarding processes.
   • Manage payroll and benefits administration.
   • Handle visa administration with external advisors.
   • Support the Head of People, Culture & Engagement.
4. Business Development, PR & Marketing Support
   • Assist with pre-qualification and tender documentation.
   • Support PR and marketing activity tracking and reporting.
5. Project Management
   • Manage project invoicing, coordinating with team leads and the project manager.
   • Support project profitability, team timesheet reporting.
   • Assist with project management system (Rapport3).

Person Specification

• Proven experience in an Operations Manager or similar role within a creative, professional services, or SME environment.
• Strong knowledge of business operations, finance administration, HR coordination, governance, and facilities management.
• Experience managing IT systems through external IT providers.
• Basic knowledge working with accounting system Xero.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong written and spoken English with good numeracy and IT skills.
• Ability to remain calm and solutions-focused under pressure.
• Strong interpersonal skills with an empathetic, collaborative approach.
• Experience coordinating or managing an office move.
• Hours: 9am – 5:30pm Monday–Thursday, half-day Friday (9am–1pm)
• Hybrid: Office-based Tues–Thurs in Waterloo, with WFH Mon/Fri (subject to business needs)
• Salary: Commensurate with experience
• Benefits include:
• Subsidised gym membership
• Cycle to Work scheme
• 23 days holiday + public holidays + birthday leave

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