Permanent | Responsive Contract
About The Role
WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out of Finsbury Park. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. You'll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.
Key Responsibilities
- Operate and lead the contract to meet performance, delivery, quality, and margin targets
- Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality
- Own the financial performance of the contract – turnover, margin & profitability
- Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
- Ensure full compliance with Health & Safety, SHEQ, and contractual obligations
- Drive customer satisfaction and manage complaints swiftly and effectively
- Deliver KPI performance and produce clear weekly and monthly performance reports
- Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
- Identify and support opportunities for contract growth and new business
- Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings
Financial & People Responsibility
Full responsibility for operating and capital budgets. Deliver the contract in line with (or better than) tender assumptions.
Leadership Of
- Supervisors
- Multi‑Skilled Engineers
- Supply Chain Partners
- Schedulers / Planners
- Administrators
What We're Looking For
Knowledge & Experience
- Strong understanding of housing maintenance & social housing
- Proven commercial and financial acumen
- Experience managing responsive maintenance contracts
- Knowledge of KPI management and SOR codes
- Experience mobilising and managing contracts
Qualifications
- HNC (or equivalent) in Construction or related discipline
- Minimum 3 years' experience leading a successful unit/contract
- SMSTS or IOSH qualification
Skills
- Strong leadership and people management capability
- Excellent communication (written & verbal)
- Commercial awareness and problem‑solving mindset
- Ability to manage multiple projects effectively
- Customer‑first approach with a passion for continuous improvement
- Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)
Behaviours
- Leads by example and inspires others
- Resilient, energetic and proactive
- Highly organised with excellent time management
- Assertive, confident and collaborative
Why Join WPS?
Work for a respected, industry‑leading contractor. Be trusted to run a flagship contract. Develop your career within a supportive, high‑performing environment. Make a real impact in social housing and local communities.
#J-18808-Ljbffr”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Wates Group”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437012088__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Permanent | Responsive Contract
About The Role
WPS is looking for an experienced and driven Contract Manager to lead a South Responsive Maintenance contract based out of Finsbury Park. This is a high‑profile role with full responsibility for delivering a safe, compliant, and profitable responsive repairs service, covering DTD, Voids, Planned and Disrepair works. You’ll lead from the front – delivering operational excellence, driving performance, developing people, and exceeding client and customer expectations.
Key Responsibilities
- Operate and lead the contract to meet performance, delivery, quality, and margin targets
- Manage all aspects of service delivery, ensuring works are completed on time, to cost, and to quality
- Own the financial performance of the contract – turnover, margin & profitability
- Lead, motivate and continuously develop a high‑performing, multi‑disciplinary team
- Ensure full compliance with Health & Safety, SHEQ, and contractual obligations
- Drive customer satisfaction and manage complaints swiftly and effectively
- Deliver KPI performance and produce clear weekly and monthly performance reports
- Build strong collaborative relationships with clients, commercial teams, and internal stakeholders
- Identify and support opportunities for contract growth and new business
- Lead inductions, 1‑2‑1s, PDRs, toolbox talks and team briefings
Financial & People Responsibility
Full responsibility for operating and capital budgets. Deliver the contract in line with (or better than) tender assumptions.
Leadership Of
- Supervisors
- Multi‑Skilled Engineers
- Supply Chain Partners
- Schedulers / Planners
- Administrators
What We’re Looking For
Knowledge & Experience
- Strong understanding of housing maintenance & social housing
- Proven commercial and financial acumen
- Experience managing responsive maintenance contracts
- Knowledge of KPI management and SOR codes
- Experience mobilising and managing contracts
Qualifications
- HNC (or equivalent) in Construction or related discipline
- Minimum 3 years’ experience leading a successful unit/contract
- SMSTS or IOSH qualification
Skills
- Strong leadership and people management capability
- Excellent communication (written & verbal)
- Commercial awareness and problem‑solving mindset
- Ability to manage multiple projects effectively
- Customer‑first approach with a passion for continuous improvement
- Confident using Microsoft Office (Excel, Word, Outlook, PowerPoint)
Behaviours
- Leads by example and inspires others
- Resilient, energetic and proactive
- Highly organised with excellent time management
- Assertive, confident and collaborative
Why Join WPS?
Work for a respected, industry‑leading contractor. Be trusted to run a flagship contract. Develop your career within a supportive, high‑performing environment. Make a real impact in social housing and local communities.
#J-18808-Ljbffr…