Customer Care Team Member – Part Time, Flexible

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Care Team Member – Part Time, Flexible”, “description”: “Are you passionate about delivering exceptional customer service and making a real difference in our customers day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity. About the Role As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience. Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.* Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.* Be able to provide reception service, working within set targets, policies and procedures.* B e prepared to support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:* You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.* Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.* Excellent telephone manner.* Experience of Microsoft office, specifically outlook, word and excel.* Proven experience of a CRM management system.* Why join Selwood Housing? At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest– With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. Competitive salary* Generous holiday entitlement* Life assurance* Flexible working opportunities* Competitive pension* Cycle to work scheme* Ongoing training and development* Our commitment to Diversity and Inclusion At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. Customer Service Representative, Location:”, “datePosted”: “2026-05-20”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Shropshire Towns and Rural Housing”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__437088496__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “” } } }