Pet Health Advisor – Edinburgh

Pet Health Advisor – Edinburgh

Vets4Pets Fort Kinnaird are hiring!

Role: Pet Health Advisor (PHA) – a fresh, modern way of managing the client journey in our clinic.Location: Vets4Pets Fort Kinnaird, Edinburgh

If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly… this one’s for you.

The essentials

Hours: 35 hours per week, including evenings and weekends.Typically this looks like:

• 3 full days per week 8.30am-7pm (days vary on the rota)
• 1 in 3 weekends (shorter hours)
• Saturday 9-6
• Sunday 10-4
• Flexibility, rota changes and absence cover are part of the role.
• Overtime: expected

Pay: Starting salary 12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.

You’ll need:

• Experience in client-facing roles (essential)
• A professional appearance
• Confidence with computers, emails, software and digital comms

Why this role exists

This isn’t a standard reception job.

Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team-helping clients feel informed, supported and genuinely cared for.

Who you are (on your best day – and your busy day)

You’re someone who:

• Stays calm, composed and kind when emotions are high
• Is warm, confident and professional face-to-face
• Has an excellent telephone manner
• Enjoys problem-solving and finds satisfaction in getting things right
• Likes improving how a service works-not just doing the same thing forever
• Can move quickly between priorities without losing quality

You care deeply about the client experience, but you also understand that great care needs great systems behind it.

What a typical day looks like

Your day will be varied, lively and purposeful.

You’ll work across two key areas:

1. Front-of-clinic client care

You will:

• Welcome clients and pets
• Answer questions clearly and confidently
• Register new clients
• Support existing clients with everything they need
• Bring a smart, positive, reassuring presence to the front of house

This part of the role needs a friendly, polished, proactive version of you.

2. Telephony + digital client support

You will:

• Handle calls and digital communications
• Troubleshoot client queries
• Liaise closely with the clinical team
• Keep things organised, efficient and well-documented

This part of the role needs your structure, momentum and excellent communication.

You’ll also support:

• Admin tasks
• Team projects
• Process development
• Day-to-day clinic teamwork

Full training and ongoing support are provided on the job.

This role would suit

• Someone from the veterinary sector who wants to build a career on the client-care side
• Someone from a fast-paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
• A people-person who also loves animals and enjoys building trust during difficult moments

What you get in return

You’ll join a supportive, friendly team where your role genuinely matters.

Benefits include:

• Pension scheme
• 20% discount at The Vet Group, Pets at Home and the Groom Room
• Access to wider discounts and cashback offers
• CPD opportunities through the Vets4Pets Learning Academy for those who progress strongly through onboarding
• Additional surgery-based benefits (shared on application)

Does this sound like you?

Get in touch today!

Please send:

• Your CV
• A short covering letter telling us why you’d be great for this role

Email your application to: Kasia.dowhanreid@vets4pets.com

Vets4Pets is an equal opportunities employer.We look forward to hearing from you.

…