Council Tax & Debt Management Officer – 2 Positions Available (PERMANENT & TEMPORARY) – EAL12618

Hourly rate of pay: £18.34 – £19.86 Post 1 – Permanent Position. Post 2 – Temporary secondment cover for 18 months. Monday – Friday, 09:00-17:00 Starting and finishing times are flexible, and flexi time is applicable. East Lothian Council is seeking 2 motivated and customer focused Council Tax & Debt Management Officers to support the delivery of an effective and efficient Council Tax and Debt Management service. You will play a key role in collecting Council Tax income, reducing arrears, and providing high quality advice and support to customers, ensuring services are delivered in line with legislation and Council policies. Collect Council Tax efficiently and reduce arrears through early intervention and appropriate recovery action Manage and review Council Tax accounts, including complex and sensitive cases Negotiate payment arrangements and provide advice to help customers sustain affordable payments Assess Council Tax reduction applications and encourage take up of entitlements Investigate potential fraud, including single person discount cases Maintain accurate records and produce management information Promote Direct Debit, ebilling, and online payments You will have experience in Council Tax, debt management, or a similar financial or housing related role, with a sound understanding of relevant legislation and welfare considerations. You will be confident managing challenging customer situations, achieving performance targets, and delivering excellent customer service. Home / Hybrid Working Consideration Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here . Home or Hybrid working options can be discussed with candidates invited for interview. All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis. Responsible for the delivery of an effective and efficient Council Tax service which ensures that the Council has the finances to deliver a high quality service to Council Tax payers in East Lothian ensuring customer is fully supported throughout the process and in compliance with the Council’s policies, legislation and plans with a commitment to achieve best value. HNC/SVQ Level 3 or equivalent level of knowledge e.g IRRV and/or relevant working experience. Driving Licence A full current driving licence is desirable for this post. Level 1 Disclosure Clearance This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. If you have spent more than 3 months working or living out with the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. UK website. For additional East Lothian Council employment information please click on the following link:

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