Credit Controller

This is a well-structured, team-based credit control role within a professional, client-facing environment. You’ll be managing a live tenant ledger, working closely with surveyors and client finance teams, and taking real ownership of arrears recovery. It’s a role that suits someone who enjoys stakeholder interaction, has a sharp eye for detail, and wants to operate in a more commercially involved credit function rather than just chasing debt. What You’ll Be Doing – Managing recovery of outstanding rent and service charge arrears across a varied tenant ledger – Chasing debt in line with agreed policies, using a mix of phone, email and formal escalation processes – Working closely with surveyors and client accountants to resolve queries and unblock payments – Monitoring and managing repayment plans, tracking performance and escalating where needed – Analysing aged debt and supporting decisions around recovery strategy and escalation – Instructing solicitors and enforcement agents where required, in line with client approval – Maintaining accurate records of all activity, conversations and agreed actions – Supporting monthly reporting, including aged debt analysis and performance tracking – Reconciling tenant accounts and assisting with query resolution and missing documentation – Supporting cash allocation and identifying unallocated payments during peak periods What You’ll Bring – Experience in credit control, ideally within property, real estate or a complex B2B environment – Confident managing a ledger end-to-end, including escalations and dispute resolution – Strong stakeholder skills, comfortable working with non-finance teams and external clients – Good analytical ability, able to interpret aged debt and support recovery decisions – Solid systems experience, ideally within property systems (Yardi, Qube, Tramps or similar) – Strong Excel skills and overall attention to detail – Organised, proactive and able to manage workloads to tight deadlines What You’ll Get in Return – Hybrid working with a collaborative, team-driven environment – Exposure to a more commercially involved credit control function – Clear structure, processes and stakeholder support to help you succeed – Opportunity to build experience within a specialist, high-value sector If you’re a credit controller looking to step int

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