IT Business Partner – Direct-to-Consumer (Retail & eCommerce)
Permanent
£85k + £8.4k Car Allowance + 24% Bonus
Hybrid – West London – 3 Days Onsite
Must be Eligible to work in the UK – Cannot Provide Sponsorship.
International consumer organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience – ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role
You will act as the Strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
Ownership of the D2C Applications landscape across Retail & Digital channels.
Leading cross-functional planning and stakeholder engagement.
Managing vendors & coordinating with international IT teams.
Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape
Support & optimise Retail & eCommerce IT Systems/Operations including:
- POS – SAP S/4 HANA Retail & Retail Store systems.
- Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities
- Strategic Partnership & Demand Leadership.
- Shape and govern the IT demand pipeline aligned to business strategy.
- Prioritise initiatives & influence investment planning.
- Facilitate governance forums with senior stakeholders.
- Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
- Translate business strategy into technology capability roadmaps.
- Lead workshops to identify improvement & innovation opportunities.
- Own the end-to-end D2C Application landscape.
- Drive Automation, Integration & Process simplification.
- Lead Business Cases & Transformation initiatives.
- Develop Capability Roadmaps aligned to Enterprise Architecture.
- Identify opportunities leveraging AI, Automation & Analytics.
- Ensure scalability for future growth.
- Oversee Incident Management & root cause resolution.
- Ensure vendor performance & SLA delivery.
- Maintain IT System stability & performance.
Experience Required
- IT Business Partner – IT/Business Systems partnering/leadership within Retail or Consumer sectors.
- Expertise in D2C processes & Customer Journey optimisation.
- POS – SAP S4/HANA Retail or similar POS Retail Store systems – Ecommerce platforms, CRM, email marketing & Loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
- Proven delivery of cross-functional transformation initiatives.
- Driving Transformation & Operational excellence.
- Strong stakeholder management & commercial awareness.
- Strategic mindset & emotional intelligence.
- Collaborative approach to teamwork.
IT Business Partner – Direct-to-Consumer (Retail & eCommerce)
Permanent
£85k + £8.4k Car Allowance + 24% Bonus
Hybrid – West London – 3 Days Onsite
Must be Eligible to work in the UK – Cannot Provide Sponsorship.
International consumer organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience – ensuring systems, processes, and digital capabilities support continued growth and innovation.
Role
You will act as the Strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.
Ownership of the D2C Applications landscape across Retail & Digital channels.
Leading cross-functional planning and stakeholder engagement.
Managing vendors & coordinating with international IT teams.
Driving Digital Transformation & Continuous Improvement initiatives.
Technology & Functional Landscape
Support & optimise Retail & eCommerce IT Systems/Operations including:
- POS – SAP S/4 HANA Retail & Retail Store systems.
- Ecom Magento Ecommerce platform, CRM, email marketing & loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.
Key Responsibilities
- Strategic Partnership & Demand Leadership.
- Shape and govern the IT demand pipeline aligned to business strategy.
- Prioritise initiatives & influence investment planning.
- Facilitate governance forums with senior stakeholders.
- Build trusted partnerships across Retail, Digital, Supply Chain & Finance.
- Translate business strategy into technology capability roadmaps.
- Lead workshops to identify improvement & innovation opportunities.
- Own the end-to-end D2C Application landscape.
- Drive Automation, Integration & Process simplification.
- Lead Business Cases & Transformation initiatives.
- Develop Capability Roadmaps aligned to Enterprise Architecture.
- Identify opportunities leveraging AI, Automation & Analytics.
- Ensure scalability for future growth.
- Oversee Incident Management & root cause resolution.
- Ensure vendor performance & SLA delivery.
- Maintain IT System stability & performance.
Experience Required
- IT Business Partner – IT/Business Systems partnering/leadership within Retail or Consumer sectors.
- Expertise in D2C processes & Customer Journey optimisation.
- POS – SAP S4/HANA Retail or similar POS Retail Store systems – Ecommerce platforms, CRM, email marketing & Loyalty platforms.
- Master Data Management through Retail & Ecom systems & PIM.
- Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.
- Proven delivery of cross-functional transformation initiatives.
- Driving Transformation & Operational excellence.
- Strong stakeholder management & commercial awareness.
- Strategic mindset & emotional intelligence.
- Collaborative approach to teamwork.
#J-18808-Ljbffr…