Department
Mobile for Development
Team
Digital Inclusion
Location
London or Nairobi
Position Type
Fixed Term Contract until December 2027
What The Hiring Manager Says
This role is a great opportunity for someone who is passionate about driving digital inclusion for the unconnected in low‑and‑middle‑income countries, and women in particular. As a Senior Insights Manager, you will lead research projects that truly drive impact on the ground, increasing awareness and understanding of approaches to improve handset affordability, driving replication and scale. The role offers an exciting and varied mix of primary research projects and industry exposure, providing unparalleled access to key industry players across Africa and Asia, and the opportunity to shape the agenda of an industry that has a profound impact on the lives of billions.
Saloni Korlimarla – Director
About The Role
As Senior Insights Manager, you will collate and synthesise existing research and evidence on initiatives aiming at improving handset affordability for women and underserved populations in low‑ and middle‑income countries. You will identify key knowledge gaps, lead the development and management of bespoke research studies to inform future stakeholder action, and formulate actionable insights that help mobile operators and other providers identify commercially sustainable and socially impactful actions.
Responsibilities
- Collate and synthesise research and evidence on handset affordability initiatives for women and underserved groups in LMICs.
- Identify knowledge gaps and lead development of bespoke research studies.
- Manage research studies, ensuring timely delivery and high quality.
- Formulate actionable insights for mobile operators and other providers.
- Synthesise and disseminate findings through reports and presentations.
- Shape and deliver best‑in‑class case studies and briefs to support GSMA’s thought leadership.
About You
The right candidate will take an evidence‑based approach, with a solid foundation of research and evaluation expertise, and a gender‑lens perspective. You have an interest in empowering underserved populations in LMICs, especially women, and thrive in a diverse team environment.
Qualifications
- Experience designing and managing primary research projects in low‑ and middle‑income countries, including gender‑inclusive research methodologies.
- Familiarity with quantitative and qualitative research methods and tools.
- Experience procuring external research agencies and managing them to deliver high‑quality deliverables.
- Ability to plan and manage research projects independently.
- Fluent and compelling written and oral communication skills.
- Ability to synthesise thought‑leadership deliverables into succinct key messages.
- Confident stakeholder engagement and presentation skills.
- Collaborative team player with experience in diverse cultures.
- Knowledge of barriers facing women in accessing and using mobile phones.
- Interest in driving mobile internet adoption and use in LMICs, with an understanding of commercial and social benefits.
- Self‑starter, highly motivated, entrepreneurial, and creative.
- Experience working in low‑ and middle‑income countries.
Skills
- Excellent analytical skills.
- Fluent and compelling communication skills.
- Highly organised, capable of delivering multiple complex projects.
- Stakeholder management—establishing productive relationships.
- Commercial awareness—translate research into actionable, commercially viable recommendations.
Contract Type
Fixed Term Contract
Worker Type
Employee
What We Offer
- Access to the mobile industry and global solutions.
- Learning and development opportunities.
- Generous holiday allowances.
- Additional days off for professional development.
EEO Statement
We care deeply about diversity, equity and inclusion, and encourage applications from all demographics.
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