NWL Project Engagement Manager

Job Summary

We are seeking a motivated and proactive individual to support the NWL Health and Wellbeing Temperature Check Programme through practice and PCN engagement.

This role focuses on building relationships with GP practices and Primary Care Networks (PCNs) to generate interest in the programme and expand participation across NWL. The successful candidate will help promote the offer, support workforce wellbeing initiatives, and contribute to achieving programme engagement targets.

This opportunity would suit someone who is target-driven, confident communicating with stakeholders at all levels, and interested in expanding their knowledge of NWL systems and workforce wellbeing initiatives.

What We Offer

• Flexible working arrangements
• Training and mentorship to support the role
• Opportunity to build NWL knowledge and stakeholder engagement experience
• Exposure to programme delivery and workforce wellbeing initiatives

Primary Responsibilities

• Engage with GP practices and PCNs through local borough Training Hub meetings, email communication, telephone calls, and on-site visits
• Develop a strong understanding of the Health & Wellbeing Temperature Check programme and act as a subject matter expert
• Share information about the programme and communicate the benefits of hosting a temperature check
• Support the maintenance and updating of the NWL practice contact database, ensuring main contacts are current
• Work towards a monthly engagement timetable and contribute to meeting programme performance targets
• Maintain professional written and verbal communication with all stakeholders

Personal / Professional Development

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend any relevant training or updates required to support the role

Quality

• Alert other team members to issues of quality and risk
• Work to Confederation and NWL protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Effectively manage own time, workload and resources

Health and Safety / Risk Management

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Comply with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the Incident Reporting System
• Comply with the Data Protection Act (1984) and the Access to Health Records Act (1990)

Equality and Diversity

• Co-operate with all policies and procedures designed to ensure equality of employment
• Respect privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner that is welcoming and non-judgmental, respecting individuals’ circumstances, feelings, priorities and rights
• Maintain patient confidentiality and the confidentiality of electronic personal data in line with GDPR and the Confederation Information Governance Policy
• Do not divulge patient information unless sanctioned by the line manager and required for the role
• Respect and protect confidential information relating to patients, carers, practice staff and business operations

Communication & Working Relationships

• Communicate effectively with team members, patients, carers and external agencies
• Use all communication mediums such as email, newsletters, telephone, etc.
• Respond to people’s needs for alternative communication methods
• Communicate clearly with member/non-member practices, PCNs and NWL Training Hub
• Establish and maintain effective communication pathways at all times with project team members

Special Working Conditions

• Travel independently to different sites and venues to attend meetings
• Occasionally work on evenings or weekends due to training support requirements

Person Specification

• Ability to plan, coordinate and deliver programme of work on time and to a high standard
• Excellent organisational skills with attention to detail and ability to finish tasks completely and to a high standard
• Ability to keep full, accurate and up-to-date records to a high standard
• Strong communication and interpersonal skills
• Confidence engaging with colleagues and stakeholders at all levels of the workforce
• Self‑motivated and target‑driven approach
• Ability to work independently and manage time effectively
• Innovative and creative thinking
• Demonstrates honesty, integrity and promotes fairness
• Good interpersonal skills to develop and maintain working relationships with member practices and key stakeholders
• Basic knowledge and skills in using Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience of working in primary care
• Good knowledge of workforce issues within primary care
• Knowledge of current national and London‑wide agendas and responsibilities

£40,000 FTE (4 month secondment / 1 day per week)

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