Tenancy Sustainment Officer

Belmont Recruitment are currently looking for a Tenancy Sustainment Officer to join a Housing Association based in Birmingham on an ongoing temporary contract. This is a full-time role working 37 hours per week.

Key Responsibilities

• Assess referrals and determine suitability for the service.
• Support service users to maintain accommodation and prevent tenancy breakdown.
• Complete home inspections, welfare checks and safety tasks.
• Assist with budgeting, financial inclusion and managing rent accounts.
• Support individuals with daily living skills to promote independence.
• Record tenancy notes and interventions accurately using online systems and mobile devices.
• Monitor arrears and support service users through arrears processes.
• Identify, monitor and report safeguarding concerns appropriately.
• Work collaboratively with internal teams and external agencies.
• Promote engagement with support services, education, training and community opportunities.

Essential Skills & Experience

• Awareness of issues affecting vulnerable adults and individuals facing multiple disadvantages.
• Experience supporting people who face barriers to housing or homelessness.
• Experience working within safeguarding procedures and reporting concerns.

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