Location
Hybrid – London
Employment Type
Full time
Location Type
Hybrid
Department
Customer Success
Job Summary
Drata is looking for a strategic, people-first Director of Customer Success, EMEA to lead and scale our post-sales team across the region. This leader will be responsible for developing a high-performing organization that serves both enterprise and commercial customers, drives strong retention and expansion outcomes, and helps customers realize measurable value from their partnership with Drata.
This is an ideal opportunity for a leader who combines strong operational discipline with excellent judgment and coaching skills. We are specifically looking for someone with meaningful experience in security, compliance, cybersecurity, GRC, or a closely related industry, along with a proven ability to lead Customer Success teams supporting a range of customer segments and complexity levels.
Because this role is based in EMEA and partners closely with a globally distributed leadership team, the right candidate will also bring a high degree of autonomy, ownership, and self-direction. They should be comfortable making decisions, setting priorities, and driving progress independently during periods of limited time zone overlap.
This position requires working in the London office 2-3 days per week. Candidates must live in the local area.
What you'll do
Lead, coach, and develop a team of Customer Success Managers supporting both enterprise and commercial customers across EMEA.
Build a strong regional culture grounded in accountability, customer empathy, operational rigor, and business impact.
Own and evolve the EMEA Customer Success strategy to drive retention, adoption, customer satisfaction, and expansion across the region.
Partner cross-functionally with Sales, Support, Product, Marketing, and leadership to deliver a seamless customer experience and advocate for customer needs internally.
Strengthen and scale customer journeys for both enterprise and commercial accounts, including success planning, executive engagement, value realization, renewal readiness, and growth planning.
Serve as a senior escalation point for complex customer situations and help the team navigate risk with confidence and urgency.
Use data to inspect team performance, customer health, renewal outcomes, and expansion trends, and convert those insights into better processes, coverage models, and team execution.
Help hire, onboard, and develop top talent as the EMEA business continues to grow.
Operate effectively in a distributed environment, maintaining momentum and alignment even when working independently for long portions of the day.
What you'll bring
8+ years of experience in Customer Success, Account Management, or a related post-sales function within SaaS.
5+ years of leadership experience managing and developing Customer Success teams.
Experience leading teams that support both enterprise and commercial customer segments.
Strong background in security, compliance, cybersecurity, GRC, or a closely related space.
Proven success driving retention, customer satisfaction, and expansion in a recurring revenue business.
Demonstrated ability to operate effectively in a fast-paced, ambiguous, high-growth environment.
Strong analytical and operational skills, with comfort using data to guide decisions and improve performance.
Excellent communication and stakeholder management skills, including experience building credibility with both customers and cross-functional internal partners.
High autonomy, strong judgment, and the ability to work independently in a globally distributed organization.
Nice-to-Have Qualifications
Experience scaling or evolving Customer Success teams in a high-growth or category-creating SaaS company.
Experience managing frontline managers in addition to individual contributors.
Experience supporting customers with complex security, compliance, risk, or governance programs.
Familiarity with Customer Success platforms, CRM systems, and data-driven operating cadences.
Experience serving as an executive escalation point for high-risk or high-value customer situations.
Benefits
Shared Success: stock equity to ensure employees share directly in company growth.
Health & Wellness: up to 100% employer-paid premiums for medical, employees and their dependents.
Financial Well-being: pension plan with employer and employee contributions to support retirement planning.
Family Support: paid parental leave policy after six months of employment; fertility and family-building benefits and leave specialists.
Growth & Development: annual stipends for professional and personal development; internal learning opportunities.
Time Off & Flexibility: flexible vacation policy, paid holidays, and perks to recharge.
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected range of On-Target Earnings (OTE) for this role is between £147,700 – £182,500, subject to change.
A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above.
#J-18808-Ljbffr”, “datePosted”: “2026-05-21”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Cacheflow”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__438850157__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Location
Hybrid – London
Employment Type
Full time
Location Type
Hybrid
Department
Customer Success
Job Summary
Drata is looking for a strategic, people-first Director of Customer Success, EMEA to lead and scale our post-sales team across the region. This leader will be responsible for developing a high-performing organization that serves both enterprise and commercial customers, drives strong retention and expansion outcomes, and helps customers realize measurable value from their partnership with Drata.
This is an ideal opportunity for a leader who combines strong operational discipline with excellent judgment and coaching skills. We are specifically looking for someone with meaningful experience in security, compliance, cybersecurity, GRC, or a closely related industry, along with a proven ability to lead Customer Success teams supporting a range of customer segments and complexity levels.
Because this role is based in EMEA and partners closely with a globally distributed leadership team, the right candidate will also bring a high degree of autonomy, ownership, and self-direction. They should be comfortable making decisions, setting priorities, and driving progress independently during periods of limited time zone overlap.
This position requires working in the London office 2-3 days per week. Candidates must live in the local area.
What you’ll do
Lead, coach, and develop a team of Customer Success Managers supporting both enterprise and commercial customers across EMEA.
Build a strong regional culture grounded in accountability, customer empathy, operational rigor, and business impact.
Own and evolve the EMEA Customer Success strategy to drive retention, adoption, customer satisfaction, and expansion across the region.
Partner cross-functionally with Sales, Support, Product, Marketing, and leadership to deliver a seamless customer experience and advocate for customer needs internally.
Strengthen and scale customer journeys for both enterprise and commercial accounts, including success planning, executive engagement, value realization, renewal readiness, and growth planning.
Serve as a senior escalation point for complex customer situations and help the team navigate risk with confidence and urgency.
Use data to inspect team performance, customer health, renewal outcomes, and expansion trends, and convert those insights into better processes, coverage models, and team execution.
Help hire, onboard, and develop top talent as the EMEA business continues to grow.
Operate effectively in a distributed environment, maintaining momentum and alignment even when working independently for long portions of the day.
What you’ll bring
8+ years of experience in Customer Success, Account Management, or a related post-sales function within SaaS.
5+ years of leadership experience managing and developing Customer Success teams.
Experience leading teams that support both enterprise and commercial customer segments.
Strong background in security, compliance, cybersecurity, GRC, or a closely related space.
Proven success driving retention, customer satisfaction, and expansion in a recurring revenue business.
Demonstrated ability to operate effectively in a fast-paced, ambiguous, high-growth environment.
Strong analytical and operational skills, with comfort using data to guide decisions and improve performance.
Excellent communication and stakeholder management skills, including experience building credibility with both customers and cross-functional internal partners.
High autonomy, strong judgment, and the ability to work independently in a globally distributed organization.
Nice-to-Have Qualifications
Experience scaling or evolving Customer Success teams in a high-growth or category-creating SaaS company.
Experience managing frontline managers in addition to individual contributors.
Experience supporting customers with complex security, compliance, risk, or governance programs.
Familiarity with Customer Success platforms, CRM systems, and data-driven operating cadences.
Experience serving as an executive escalation point for high-risk or high-value customer situations.
Benefits
Shared Success: stock equity to ensure employees share directly in company growth.
Health & Wellness: up to 100% employer-paid premiums for medical, employees and their dependents.
Financial Well-being: pension plan with employer and employee contributions to support retirement planning.
Family Support: paid parental leave policy after six months of employment; fertility and family-building benefits and leave specialists.
Growth & Development: annual stipends for professional and personal development; internal learning opportunities.
Time Off & Flexibility: flexible vacation policy, paid holidays, and perks to recharge.
This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The expected range of On-Target Earnings (OTE) for this role is between £147,700 – £182,500, subject to change.
A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. This range may be modified in the future and final offer amounts may vary from the amounts listed above.
#J-18808-Ljbffr…