Senior Tech App Support Specialist – London – £70k
Please note – this role requires you to work on‑site in London a minimum of 3 days per week. To be eligible for this role you must have the unrestricted right to work in the UK; this organisation is not able to offer sponsorship.
We are working with a leading London Market insurance broker to hire a Senior Technical Application Support Specialist to join their growing technology team.
This is a key hire, replacing a long‑standing team member, and offers the opportunity to step into a well‑established environment while helping shape the future of technical support, automation, and AI adoption across the business.
You’ll take ownership of a broad estate of business‑critical applications, working closely with engineering, data, and business stakeholders to ensure systems run effectively while also bringing fresh ideas on emerging technologies.
Key Responsibilities
- Provide senior‑level application support across a suite of business‑critical platforms
- Own and triage incidents, problems, and service requests, ensuring high‑quality resolution
- Support and maintain system integrations across multiple internal and external platforms
- Act as a technical escalation point within the team and provide cover for leadership when required
- Engage with senior stakeholders across the business in a professional, corporate environment
- Identify opportunities to improve systems, processes, and support capability
- Explore and champion emerging technologies, especially in AI and automation (e.g. Copilot, Google Cloud‑based tools)
- Contribute to ongoing initiatives around AI adoption, including internal tooling and platforms
Required Experience
- Strong experience in application support at a senior level
- Proven experience supporting integrated systems environments (APIs, middleware, or similar)
- Comfortable working across modern tech stacks in a vendor‑agnostic environment
- Experience in a professional services or corporate environment, supporting senior stakeholders
- Google Cloud platform experience
- Strong communication skills
- Experience working in a fast‑paced and professional environment
- A keen interest and passion in keeping up to date with emerging AI technologies
Benefits
- Work in a forward‑thinking technology environment with active investment in AI (including internal tools and hundreds of active users)
- Opportunity to influence how new technologies are adopted and used
- Join a collaborative, high‑performing team with strong leadership
- Fast‑moving hiring process with quick decision‑making
- Competitive package including £70k base plus bonus
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