Resident Liaison Officer | Southend‑on‑Sea | £22.57 per hour
THE OFFER
Pay Rate: £22.57 per hour
Location: Southend‑on‑Sea (Field‑based across local housing schemes)
Sector: Social Housing / Planned Maintenance
Hours: Monday – Friday, 08:00 am – 17:00 pm
Requirements: Full UK Driving Licence and access to a vehicle are essential.
THE ROLE
You will manage the “resident journey” from the initial survey through to final sign‑off. Because this project involves works inside the home (K&B) and outside (Externals), you must be excellent at managing varied timelines and keeping residents informed at every stage.
Key Responsibilities
- Pre‑Start Surveys: Visit residents to introduce the works, carry out property condition surveys, and identify any vulnerable resident needs.
- Choice Management: Assist residents in selecting finishes for their new kitchens and bathrooms (cupboards, worktops, tiles) and ensure orders are submitted accurately.
- Access Coordination: Work closely with the site manager and trades to ensure access is gained for scheduled works, minimising delays and “no‑access” visits.
- External Works Liaison: Inform residents of scaffolding schedules, window replacements, or communal repairs, ensuring safe access and minimal disruption.
- Conflict Resolution: Act as the first point of contact for any complaints or queries, resolving issues professionally on the doorstep.
- Reporting: Maintain accurate resident logs, visit records, and satisfaction surveys to provide a clear audit trail for the client.
CANDIDATE REQUIREMENTS
- Experience: Proven experience as an RLO or TLO within Social Housing. Experience with internal planned works (K&B) is highly desirable.
- Communication: Exceptional interpersonal skills; you must be able to remain calm and professional in high‑pressure situations.
- Organisation: Strong administrative skills with the ability to manage multiple resident schedules and data trackers (Excel).
- Mobility: Must hold a full UK Driving Licence and have a reliable vehicle for travel between sites in the Southend area.
- Resilience: Comfortable working in a fast‑paced construction environment and dealing with a diverse range of residents.
Are you a customer‑focused professional looking for a new challenge in Southend‑on‑Sea? We are seeking a dedicated Resident Liaison Officer (RLO) to join a leading social housing contractor.
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