Customer Success Manager – Manchester (Hybrid, up to 3 days work‑from‑home)
Street Group is one of the fastest growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everyone involved in buying, selling, renting and letting property, improving the industry by elevating UK Estate Agencies through world‑class technology.
Over the last five years we have been working on Street.co.uk, a groundbreaking product that puts transparency, user experience and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long‑term value across Street Group’s ecosystem of products.
Key responsibilities
- Immersing yourself in the company and building knowledge of our evolving product.
- Ensuring feedback flows from Customer Success to the relevant business and product teams.
- Supporting our clients to achieve great results with Street.co.uk, from onboarding new clients to proactively ensuring existing clients are getting the most out of the software.
- Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers.
- Implementing creative solutions to proactively resolve potential issues for customers.
- Providing exceptional technical support via phone and email to Street clients.
- Upselling additional products to existing clients.
Qualifications and skills
- Background in Customer Success.
- Passionate about providing an excellent customer experience.
- Excellent written and verbal communication skills (fluency in written and spoken English).
- Dependable, motivated, self‑starter, able to work independently with an inner drive to grow within a rapidly growing company.
- Highly organized with exceptional attention to detail.
Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria, please consider applying anyway. We’d love to see your application!
About the Company
Street Group is an award‑winning PropTech business based in Manchester, founded in 2015 by Tom and Heather Staff. We’re here to change the way the industry works, using technology and a talented team to improve experiences for everyone.
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to equal employment opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Compensation
Up to £33,000 base salary plus commission, with an estimated on‑target earnings of £40,000.
Salary range of £27,000 to £33,000.
Benefits
- Hybrid working: up to 3 days per week from home.
- Guilt‑Free R&R – £1,000 towards a holiday after your first year with the team (we’ll even cover the tax).
- Culture that supports your development and encourages growth.
- £500 yearly learning & development budget for your career development.
- Birthday on us – we pay, you stay away.
- Give something back – 2 paid days of volunteering.
- Enhanced maternity, paternity and adoption pay.
- Mental health and well‑being support via Health Assured.
- Regular well‑being initiatives.
- Flexible working hours.
- Public transport season ticket loans.
- Paid menopause leave.
- Holiday buying scheme.
- Joining a new team in an exciting business with huge ambition.
- Be part of something bigger – everyone in our team is passionate about improving the property industry.
- A chance to work on cutting‑edge technology.
- Comfortable, relaxed office space – office dogs welcome!
- Fully stocked fridge and drinks (or an alternative) on us every Friday afternoon.
- Company and team off‑sites, events and happy hours.
- Cycle to work scheme.
- Electric car salary sacrifice scheme.
- Feel good about sustainability – we are a climate‑positive company.
Interview Process
Three stages (including a presentation): introductory call with the Talent team, hiring manager interview and final interview with presentation.
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