Purpose of the role
The Tessitura Systems Manager plays a central role in keeping Tessitura, ZSL’s ticketing and CRM platform, running smoothly day to day. You’ll make sure the system is set up, maintained and ready to support everything from ticket sales to supporter engagement, helping the organisation deliver great experiences while meeting its commercial and data goals.
Working closely with colleagues across Marketing, Membership, Fundraising, Digital and Visitor Experience, you’ll turn ideas and requirements into practical system solutions. Whether it’s improving workflows, delivering system changes, or introducing new functionality, you’ll help teams get what they need, on time and with confidence.
As the Tessitura Systems Manager you will also support and guide a small Systems Support team, creating a collaborative environment where people can do their best work. Taking the lead in maintaining high standards across Tessitura, ensuring strong governance, reliable data, and compliance with GDPR.
Key responsibilities
- System Configuration & Data Integrity: Configure and maintain Tessitura ticketing, membership and fundraising products, ensuring high standards of accuracy, data quality and documentation.
- End-to-End Change Delivery: Own the end‑to‑end delivery of system changes, from business brief through testing and deployment.
- Business Translation & Solution Design: Translate business needs into effective system solutions and provide expert advice on Tessitura capability.
- Change Planning & Communication: Plan, manage and clearly communicate system changes and releases to non‑technical stakeholders.
- Team Workload & Delivery Management: Allocate, prioritise and oversee work across the Systems Support team to ensure timely, high‑quality delivery.
- Governance, Compliance & Team Leadership: Uphold system governance, GDPR compliance and continuous improvement, while line‑managing and developing team capability.
About You
- Significant hands‑on experience configuring and operating Tessitura in a live, customer‑facing environment (e.g. ticketing, membership or fundraising).
- Experience managing system workflows, build pipelines or delivery schedules, taking changes from brief through to deployment.
- Proven experience line managing or supervising staff, with the ability to prioritise workloads and meet service expectations.
- Strong working knowledge of ticketing and membership set ups, including campaigns, pricing rules, timed entry, Gift Aid and supporter journeys.
- A solid understanding of data structures, data quality principles, GDPR requirements, and testing/quality assurance processes.
- Excellent communication, organisational and collaboration skills, with the ability to clearly explain technical changes to non‑technical audience.
This role is subject to standard pre‑employment checks, including confirmation of your right to work in the UK. Visa sponsorship is not available for this position.
ZSL recognises that conservation is one of the least diverse sectors, and we actively encourage applications from candidates who identify as part of underrepresented communities. We are committed to building a supportive and inclusive workplace where everyone can thrive and celebrate the value of having a team of employees with diverse skills, experiences, and heritage.
Benefits
- Our vision and purpose – you’ll work alongside colleagues who are passionate about science‑led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct.
- Pension scheme – we offer a generous pension scheme with up to 12% contributory pension.
- Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you.
- Holidays – 25 days annual leave allowance, plus UK bank holidays.
- Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme.
- Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day.
- Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops.
- Cycle2Work – our cycle to work scheme enables you to lease a bicycle.
- Season ticket loan – we offer an interest free loan for eligible London‑based employees to buy a season ticket for travel between home and work.
- Family friendly policies – we offer enhanced maternity, paternity, and adoption packages.
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