hackajob is collaborating with Street Group to connect them with exceptional professionals for this role.
Location: Manchester (Hybrid, up to 2 days WFH) | Salary: £25.5k – £27k
Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world‑class technology.
As a Live Chat Support Specialist you will help improve the property industry for everyone by ensuring our clients love our software and helping them find their way around the system. You will work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features to keep Street.co.uk best‑in‑class.
A Bit About You
- Commercial experience in a live chat or IT support role with a keen interest in technology
- Confidence in holding conversations with the wider Street Group team and clients, managing expectations and asking the appropriate questions to build a full understanding of the problem
- A passion for technology and websites and enthusiasm for developing this knowledge further
- A self‑starter who can take initiative where required
- Outstanding communication skills, both written and verbal
- Comfortable working with a variety of stakeholders, including technical and non‑technical, internal and external
- Highly organised with experience at time management and prioritisation
- Calm and collected under pressure while maintaining a happy and positive mindset
- Adaptable to each issue dealt with and takes pride in their work
What You Will Do
- Become a Street.co.uk expert
- Act as the first line of support for any incoming questions or queries that our customers have, predominantly via live chat, but sometimes via email, phone or video call
- Escalate complex tasks to Street Engineering teams when appropriate
- Proactively build knowledge of our products Street.co.uk and Bridge
- Ensure customers understand and make the most of the latest product updates/releases
- Support a variety of customers from small independents to large multi‑branch estate agencies
- Respond to any system bugs reported by the client and, where necessary, raise issues with the development team
- Collect customer feedback and feature requests and communicate them appropriately to the development team
Why Join Street Group
- Hybrid‑working – work from home up to 2 days per week
- Guilt‑Free R&R – £1000 towards a holiday after your first year with the team (tax covered)
- Culture that supports development and encourages growth
- £500 yearly L&D budget for career development
- Birthday paid off
- 2 paid days volunteering on us
- Enhanced maternity, paternity & adoption pay
- Mental health & well‑being support via Health Assured
- Regular well‑being initiatives
- Opportunity to work on cutting‑edge technology
- Comfortable, relaxed office space – office dogs welcome
- Fully stocked fridge and drinks on us every Friday afternoon
- Company and team off‑sites, events and happy hours
- Cycle to work scheme
- Electric car salary sacrifice scheme
- Climate‑positive company commitment to sustainability
Salary
Up to £27,000, dependent on experience. Salary ranges may vary based on experience and fit for the role.
Equal Employment Opportunity
We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity by attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.
Interview Process
Three stages: Introductory call with one of our Talent team, Hiring Manager interview & an in‑person live chat task, Final interview. We want to make our interviews as inclusive as possible, so if you need any adjustments made or have any concerns, please let us know.
Compensation Range: £25.5k – £27k
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