Domain Architect – Services

An opportunity to play your part: The role of the Domain Architect – Services provides architectural leadership across Field Services, Installations, Planning & Despatch, Insurance Products, and Alternative Energy propositions, setting the target architecture and guiding product teams toward scalable, safe, cost‑effective solutions. The role shapes technology decisions around operational and customer outcomes, ensures alignment to enterprise guardrails and strategic platforms, drives reuse over fragmentation, and supports delivery teams with pragmatic, buildable designs. Acting as a trusted advisor to operational, engineering and product leaders, the architect brings whole‑system thinking, commercial awareness, and strong coaching of solution architects to raise architectural maturity and support high‑performing service operations.

Location: UK-based hybrid role, occasional travel to site.

Day‑to‑Day Responsibilities

• Define and maintain the target architecture for Services, covering Field Services, Installations, Planning & Despatch, Insurance Products, and alternative Energy propositions. Ensure alignment with enterprise standards and strategic platforms used across engineer enablement, scheduling, routing, policy management, claims, and new energy services. Prioritise reuse of shared capabilities (e.g., workforce management, CRM, scheduling, customer communications) and be clear where services propositions must differentiate for operational performance, safety, or regulatory reasons.
• Shape architectural decisions around operational efficiency, safety, engineer experience, customer outcomes and commercial performance across service journeys. Align to product objectives and OKRs relating to installation performance, job completion rates, SLA adherence, cost to serve, conversion, claims efficiency, and speed to market for new propositions. Ensure designs avoid unnecessary complexity and are proportionate to the value delivered.
• Champion reuse of strategic platforms such as Field Workforce Management, Scheduling and shared data platforms. Guide teams through ‘use vs extend vs build’ decisions across installation flows, engineer enablement, stock/asset processes, and insurance lifecycle journeys. Identify fragmentation early (e.g., duplicate scheduling tools, localised claims solutions, isolated planning tools) and drive convergence toward sustainable, scalable platforms.
• Ensure service‑domain designs conform to enterprise guardrails covering integration, operability, safety, data protection, and regulatory responsibilities (e.g., FCA for insurance, GSOP for field operations). Operate within established decision rights and escalate only when impacts cross into Customer, Core, IoT, or Enterprise domains.
• Architect solutions with a whole‑journey lens across booking, planning, routing, execution, completion, aftercare, and claims. Consider integration with stock, logistics, safety systems, engineer devices, policy systems, payments, and customer channels. Ensure architectures support resilience, real‑world engineer usage, field safety requirements, strong data flows, operational reporting, and cost‑efficiency.
• Work closely with Field Services, Installations, Insurance and Energy product teams and engineering squads to ensure designs are pragmatic and deliverable. Adapt architecture based on operational feedback from planners, dispatch teams, field engineers and claims handlers. Measure success by adoption, improved service performance, reduced rework, and uplift in operational KPIs.
• Assess total cost of ownership across scheduling platforms, mobile workforce tools, policy/claims systems, data platforms and emerging tech for new energy services. Provide clear analysis for build vs buy decisions involving field route optimisation, planning tools, engineer mobility, insurance platforms, or renewable servicing solutions. Help product teams understand cost implications of architectural decisions, including licensing, cloud usage, vendor risk and long‑term supportability.
• Act as a trusted advisor to leaders across Field Operations, Planning & Despatch, Installations, Services Commercial, Insurance, and Alternative Energy propositions. Influence without authority, ensuring alignment across operational, commercial and technology roadmaps. Communicate complex architecture in clear, outcome‑oriented terms suited to operational and product stakeholders.
• Coach Solution Architects and engineers working on Service‑based products. Promote clarity, quality, reuse and continuous improvement. Strengthen architecture maturity across field, installation, planning, despatch, insurance and emerging energy services teams by providing guidance, patterns, reviews, and architectural leadership.
• Mentor and uplift capability across squads delivering field operations, installation journeys, insurance capabilities and alternative energy propositions. Support solution architects and engineers through design reviews, knowledge sharing, and consistent application of architecture practices.

Qualifications

• Experience delivering solution and domain architectures across multiple projects or platforms.
• Strong understanding of business processes and their alignment with technology solutions.
• Excellent communication skills, able to engage technical and non‑technical audiences.
• Strategic thinking with the ability to plan and implement mid to long‑term technology roadmaps.
• Experience with architectural governance and compliance in a large organisation.
• Demonstrates the safe and responsible use of AI tools, with clear knowledge of when AI use is appropriate and strong awareness of accuracy, bias and compliance. Brings the ability to design and reuse prompt templates to support consistent, high‑quality workflow outputs, and is skilled in using AI to triage, classify and analyse information within Centrica policy guardrails.
• Strong ability to recognise higher risk scenarios and to escalate to governance or security as needed. Additionally shows proficiency in enterprise AI copilots, knowledge assistants and AI enhanced productivity tools.

Benefits

• Enjoy a generous market salary, along with fantastic growth opportunities and a vibrant work environment.
• Power up your pay with a 15% Employee Energy Allowance, surpassing the government’s price cap.
• Secure your future with our comprehensive pension plan, designed for peace of mind.
• Elevate your health with our fully‑funded company healthcare plan, prioritising your well‑being.
• Recharge with a generous 25‑day holiday allowance, plus public holidays, and the option to purchase up to 5 extra days for extended relaxation.
• Experience unparalleled work‑life balance with an exceptional selection of flexible benefits, from tech treats and eco‑friendly car leases to travel insurance for your adventures.

#J-18808-Ljbffr…