Wirral Behaviour Change Officer

Wirral Council is a place where your work truly makes a difference. Employees are empowered to #BeTheDifference and help improve life for residents across one of the happiest and most welcoming areas in the UK. With its stunning coastline, vibrant communities, and ambitious vision for the future, Wirral offers an exceptional setting to grow your career and feel valued every day.

About the Role

Wirral Borough Council is seeking a motivated and confident Behaviour Change Officer to help drive positive recycling and waste behaviours across the borough.

• Front‑facing, community‑focused role engaging directly with residents, households and stakeholders to increase recycling, reduce contamination and minimise residual waste.
• Use of education, engagement, data insight and soft enforcement to support the Council’s environmental priorities and improve service outcomes.

Key Responsibilities

• Proactively visit and engage with households and stakeholder groups to encourage positive recycling and waste behaviours.
• Carry out bin checks, issue bin stickers, report broken or additional bins and address contaminated bins.
• Undertake waste load sampling to assess contamination levels and challenge results where appropriate.
• Respond to customer enquiries and complaints in a timely and professional manner.
• Prepare and deliver education sessions and presentations on recycling and waste to schools, community groups, landlords and council employees.
• Support the implementation of new recycling and waste initiatives.
• Work closely with Waste Management teams and Corporate Communications to support campaigns and publicity.
• Analyse data and contribute to performance monitoring and reporting.
• Explain waste enforcement policies to residents and raise instances of non‑compliance where required.

About the Candidate

• Knowledge and experience of waste management, recycling or environmental services.
• Excellent communication and customer service skills, with the ability to adapt your approach for different audiences.
• The confidence to deal with challenging situations and undertake soft enforcement activity.
• Strong organisational skills with the ability to manage a varied workload.
• Good IT skills, including the use of databases, Excel and reporting tools.
• The ability to analyse information and recommend practical solutions.
• A commitment to delivering high‑quality public services and living the Council’s values.
• A full driving licence is required and you must be able to travel across the borough.

Qualifications and Experience

• Educated to degree level or equivalent, or educated to GCSE/A‑level standard with relevant experience.
• Experience working in waste collection, recycling or street cleansing is desirable.
• Experience of project delivery and performance monitoring is an advantage.

Eligibility to Work in the UK

• All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship.
• Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

For more information about the role or an informal chat, please contact Terry Hendy, Area Manager (Streetscene) at terryhendy@wirral.gov.uk.

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