Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full-Time / 37.5 hours per week / Mon – Fri
What you’ll do
This role reports into the Business Engagement & Delivery function within Network Quality, CX and Insights (NQCXI) team and leads the sourcing, transformation, and governance of network data across the Quality team to support strategic decision‑making, operational efficiency and quality outcomes across the Network Quality function.
Responsibilities
- Automate data ingestion and processing pipelines to support real‑time performance monitoring and CX analytics, reducing manual effort and improving insight velocity.
- Maintain and evolve diagnostic platforms that enable root‑cause analysis of network‑related CX issues, integrating data from multiple sources including OSS, CEM and customer feedback systems.
- Collaborate with cross‑functional teams (e.g., IT, Data Science, Network Operations) to ensure tools are interoperable, secure and aligned with enterprise architecture standards.
- Establish governance protocols for tool usage, data integrity and model validation to ensure consistency and reliability of insights across the NQCXI department.
- Lead continuous improvement initiatives by incorporating feedback from users and stakeholders into tool enhancements and framework refinements.
- Provide technical leadership and mentoring to junior analysts and developers working on NQCXI tooling, fostering a culture of innovation and accountability.
- Leverage modern big data technologies and practices (e.g., distributed computing, cloud‑native analytics, machine learning frameworks) to enhance the scalability, accuracy and speed of built solutions for CX, OSS, CEM, drive‑test analytics and more.
What we offer
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, pension plan, and a range of adaptable benefits. We support career development through learning tools and top‑notch parental leave policies.
Need to Know
All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet FCA regulatory standards. We are regulated by the Financial Conduct Authority. If you require any reasonable adjustments or have an accessibility request for the recruitment process, please refer to the accessibility section of our careers website for guidance.
#J-18808-Ljbffr…