Sales Consultant

Overview

We have an exciting new opportunity for a Sales consultant working for a well‑established Travel Company based in London. The focus of this role is to work alongside colleagues to ensure personal and company acquisition sales targets are achieved through new business contacts created via exceptional call management. You will liaise with clients to successfully package their tour proposals, always ensuring adherence to the published Customer Service Guarantee guidelines. The role requires full representation of the service ethic and alignment with the expected values and behaviours.

Responsibilities

• Creation of new business using both cold call telesales and email techniques.
• Liaising with the client to ensure accurate tailored proposals are created.
• Accurately costing the proposals using our bespoke costing system.
• Ensuring accurate information regarding hotels, destinations, and visits is always imparted.
• Servicing the clients’ requirements in the most efficient and effective way.
• Ensuring all internal guidelines are adhered to.
• Delivery of exceptional customer service and some sales administration for a fluid number of tours throughout the year.
• Tailor-making proposals reflecting the group’s requirements.
• Generating accurate tour costing.
• Liaising with support departments to request and confirm travel, accommodation and visit requirements.
• Ensuring all tours are costed within set budgets and client deposits are received in the agreed time frames.
• Introduce the concept of a “life‑long” relationship with both client and supplier.
• Sound product knowledge.
• Taking part in inspection visits where required.
• Input into maintaining and continually improving information packs about visits in the assigned areas.
• Researching and fully understanding the competitor landscape and how competitor activity can impact our product and pricing strategies.
• Researching subjects and destinations in assigned areas to ensure up‑to‑date knowledge bank.
• Understanding and awareness of Safety Management System and Health & Safety Rules.
• Understanding of associate memberships and benefits to client and company.
• Coaching of less experienced sales consultant colleagues to develop skills and confidence in customer service skills as/when appropriate.
• Contribution to identifying improvements to work organisation and procedures.

Qualifications

• Proven telesales experience and successful target management ability.
• Proven experience and full understanding of delivering exceptional customer service.
• Ability to resolve problems, work under pressure and meet deadlines.
• Ability to work under own initiative and as part of a wider team.
• Analytical skills.
• Ability to fully prepare a specialist tour package including transport, accommodation and costings to suit all School Group requirements.
• IT literate and knowledge of Microsoft products.
• Ability to follow procedures and willingness to enhance them.
• Strong time‑management skills and ability to prioritise workload and be highly organised.
• Excellent verbal and written communication skills and accurate written and spoken English.
• Commercial and financial awareness and numeracy.
• Adaptable and flexible.
• Advanced IT knowledge.
• Advanced knowledge of the School Travel Market.
• Knowledge of a foreign language – French/German/Other.
• Driving licence.
• School Travel Market product knowledge.
• Destination knowledge in particular Europe & USA.
• Desire to hit targets and work within a targeted environment.
• Self‑motivated, positive, and professional.
• Real passion for exceptional service delivery.
• Ability to work independently inside a team environment.
• Desire to support the development of the business and others.
• Flexible, adaptable and positive approach to work.
• Free to travel.

Package

• Monday – Friday full‑time position.

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