Strategic AI CSM for Enterprise Growth

Intercom is looking for a Strategic Customer Success Manager (CSM) to work with their largest clients, helping them succeed in AI-driven customer service. You will engage with C-suite leaders, manage relationships, and facilitate project scoping to drive measurable outcomes.

The role requires 8+ years in customer-facing positions, strong technical understanding of AI technologies, and the ability to communicate complex problems effectively. Overall, the position offers a hybrid work setup with diverse benefits.

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